Outlet Supervisor

Hei Hotels Inc.; Annapolis (MD); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with match

Hotel room discounts

Job summary

HEI Hotels and Resorts at the Westin Annapolis is seeking an Outlet Supervisor to assist the Outlet Manager in planning and overseeing restaurant, room service and other F&B outlets in the Annapolis, MD area.

The role emphasizes maintaining service standards, staff supervision, and adherence to liquor regulations while helping achieve financial goals. A strong emphasis on teamwork and guest satisfaction is required.

Qualifications

• Ability to use point of sale.
• Effective verbal and written communication skills.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise service of guests and observe signals needing service.
• Assist restaurant manager with menu classes and taste panels.
• Communicate clearly to staff and provide direction.

Skills

Point of sale

Verbal communication

Written communication

Tools

Point of sale system

Job description

## Outlet SupervisorApplyremote type: On-Sitelocations: Westin Annapolis - Annapolis, MDtime type: Full timeposted on: Posted Todayjob requisition id: JR118157**About Us**The Westin Annapolis boasts an exceptional downtown location, creating a welcoming atmosphere that encourages our guest to visit, enjoy, and stay awhile. By joining our team, you also benefit from the HEI Loves culture, which is dedicated to celebrating our associates. We offer highly competitive compensation, benefits, paid time off programs and Daily pay. Our associates can take advantage of a wide range of offerings, including health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and much more. The Westin Annapolis is a fantastic place to work, providing a family-friendly environment where we work hard while having fun. Apply today to learn more about becoming part of our team!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $25.00 - $27.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.### **Essential Duties and Responsibilities:*** Monitor servers and busperson adherence to all service standards.* Supervise service of guests, being watchful of signals from guests in need of service.* Assist manager to establish and monitor sidework duty completion.* Maintain bank to HEI Hotels and Resorts standards.* Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.* Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.* Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.* Communicate daily with restaurant manager with regard to special events, house counts, etc.* Assist restaurant manager in conducting menu classes and taste panels.* Communicate both verbally and in writing to provide clear direction to staff.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills:*** Ability to use point of sale.* Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.* Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.