Outlet Shift Supervisor - Colorado Springs Outlet

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical benefits

Paid time off

Job summary

Goodwill of Colorado seeks a Shift Supervisor for the Secondary Markets-Outlet-Recycling area. The role focuses on assisting the ASM, leading staff, and maintaining an orderly sales floor and warehouse while providing excellent customer service.

The position requires full-time availability, including evenings and weekends, with growth opportunities in Goodwill's Operations Division. Prior supervisory experience in retail or related fields is preferred.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in retail, recycling, production, or warehouse environments preferred.
• Ability to communicate effectively with customers, managers and peers.

Responsibilities

• Lead and assist employees, oversee customer service, and maintain store appearance.
• Coordinate opening/closing of operations and ensure safety practices.
• Operate or be trained on equipment like pallet jacks and forklifts; ensure timely reports.

Skills

Attention to detail

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Pallet jack

Walkie stacker

Forklift

Hand dolly

Job description

Job Details

• Please Note: This position will be posted through Thursday, September 24th, 2026*

Pay

$20.32/ hour.

• All applicants are required to attach a resume to their application in order to be considered for this position.

Please Note: This supervisory position is full-time and will require open availability (including evenings and weekends). Our Outlet Store is open 8 am to 8 pm Monday through Saturday and 9 am to 6 pm Sunday.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Operations Division.

Job Summary

The Shift Supervisor, Secondary Markets (S.M.)-Outlet-Recycling, will primarily work in the outlet and recycling environment in an area of combined work responsibilities. The S.M Shift Supervisor will be responsible for assisting the Secondary Markets Assistant Manager (ASM) in leading and assisting the employees, overseeing customer service, and the appearance of the sales floor and warehouse area of work. The S.M. Shift Supervisor will act as Manager-on-Duty providing excellent customer service displaying an \"Attitude of Gratitude\" in order to support the mission of the organization.

Essential Functions

• Supports the Secondary Markets ASM’s by conducting daily safety and stretching huddles, communicating daily operational changes to outlet/recycling and production employees, reporting and documenting tardiness and call-offs, assisting with onboarding and training of new employees, and assisting with job interviewing. Assists ASM with the completion of employee incident reports and disciplinary write-ups. Observe employees’ area of work to make sure key performance indicators (KPIs) are being met and assist with the reporting of weekly production numbers of various categories and revenue. Coordinates the daily break and lunch schedule. Works with ASM on scheduling time off requests.


• Coordinates the opening/closing of work area operations throughout the location to secure the facility's operation.


• Oversee the working operation of the locations equipment and ensure work tickets are submitted and preventive maintenance (P.M.'s) is up to date.


• Coordinates the placement of employees’ area of work and inventory for the outlet/recycling area.


• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly and/or other equipment or tools to effectively move and store donated product.


• Loads and unloads trailers from the back dock and does the bill of Laden when applicable.


• Ensure KPIs spread sheets are updated daily for production logs, inventory, load list, and donations.


• Coordinates the area of work responsibilities for secondary markets between recycling and outlet.


• Ensures special trailers are unloaded and given back to the transportation depart in a time-bound manner.


• Coordinates, completes, and trains within the on-the-job training (OJT) and standard operating procedures (SOP) guidelines and Learning and Development (L&D) requirements, utilizing the employee resources, references guides, and policies.


• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• Previous retail, recycling, production, or warehouse experience is preferred.

Other

• Have high attention to detail and the ability to make decisions.


• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.


• Able to lift up to 75 lbs, use a dolly and pallet jack as required.


• Able to obtain Powered Equipment Operator certification to safely operate equipment. Ability to operate hydraulic baler and forklift. Ability to be forklift certified.


• Able to occasionally work weekends, evenings, and holidays with overtime as necessary.


• Able to communicate effectively with customers, managers, supervisors, staff, and peers.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

Attachment to Job Description

Job Title: 171 - Shift Supervisor, Secondary Markets-Outlet-Recycling

Dept Number: Varies - Operations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)


• Frequently (3-4 hours)


• Occasionally (1-2 hours)


• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

Carrying

• Heavy: 45 lbs & over - FREQUENTLY


• Moderate: 15-44 lbs - FREQUENTLY


• Light: 14 lbs & under - FREQUENTLY

Reaching

• Above Shoulder - CONTINUOUSLY


• At Shoulder - FREQUENTLY


• Below Shoulder - FREQUENTLY

Climbing

• Use of legs only (stairs) - OCCASIONALLY


• Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

Vision

Visual, close - FREQUENTLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

Hands/Fingers

Simple grasping - FREQUENTLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - FREQUENTLY

Walking

WALKING - FREQUENTLY

Standing

STANDING - CONTINUOUSLY

Sitting

SITTING - OCCASIONALLY

Speaking

SPEAKING - OCCASIONALLY