Outlet Sales Support Associate, Full Time - Buckhead Station

Bloomingdale's; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

PTO

Holidays

Performance-based incentives

Job summary

Bloomingdale's Outlet Selling Team is responsible for driving sales through outstanding customer service and efficient POS transactions. Team members greet customers, guide purchases, and maintain a welcoming shopping environment on the selling floor.

They support new receipt merchandising, stockroom upkeep, and sale enhancements while handling pricing, markdowns, and customer inquiries with a focus on the Bloomingdale's experience.

Qualifications

• High School diploma or equivalent required.
• Strong interpersonal skills with ability to communicate across diverse customers and peers.
• Ability to read and interpret instructional documents such as safety rules and maintenance instructions.
• Frequent use of technology; able to use and navigate various devices and POS systems.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

Responsibilities

• Greet and assist customers to drive sales and service quality.
• Process sales, returns, Bloomingdale's credit transactions, and cash handling accurately at POS.
• Enroll customers in loyalty programs and open new credit accounts as applicable.
• Provide a welcoming, knowledgeable shopping experience and maintain store standards on the selling floor.
• Merchandise new receipts, recover selling floor, and maintain stockroom appearance.

Skills

Strong interpersonal skills

Read and interpret instructions

Frequent technology use

Flexible schedule

Education

High School diploma or equivalent

Tools

POS systems

Handheld devices

Job description

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Outlet Selling Team (ST) member's primary responsibility is to drive sales and profit through servicing and selling to the customer. With a Customer First, always mindset, the ST greets/acknowledges customers, provides outstanding service, guides and suggests, and ensures an outstanding shopping environment throughout the store. The ST is also responsible for new receipt merchandising, selling floor recovery and maintenance, and sales enhancement initiatives that drive the customer experience and store operating efficiency including, pricing, merchandise handling, and stockroom maintenance.

Essential Functions

• Display engaging and welcoming behaviors that will drive a differentiated off-price service experience for our customers, on the selling floor, at checkout, and in the fitting room.
• Perform various points of sale register transactions including sales, returns, Bloomingdale's credit cards, payments, and the counting of cash efficiently and accurately.
• Deliver company standard in loyalty enrollments. Open a minimum of one new credit account for hours worked up to twenty each week, averaging two per week for a full-time ST.
• Work with a heads-up behavior, acknowledging every customer all the time, driving an outstanding experience that is reflected in Net Promoter Score feedback.
• Has an affinity for merchandise and selling, curious & knowledgeable about current assortment and new deliveries.
• Merchandise new receipts and recover, fill in, and maintain the selling floor to prescribed standards, ensuring a clean, neat, easy-to-shop environment for our customers, always. Backstock new receipt surplus.
• Maintain fitting rooms to impeccable standards, calling out maintenance needs to store leadership.
• Ensure merchandise is customer-ready, addressing missing tickets and merchandise security tags and equipment, and moving any damaged pieces to the designated area in the stockroom.
• Support logistics work as needed during high workload moments, executing and handling markdowns and pulling outbound merchandise, and receipt processing as needed.
• Protect company assets, adhering to all operational procedures including access control, merchandise protection, safety, and security standards for high-value goods.
• Perform other duties as assigned.

Qualifications and Competencies

• High School diploma or equivalent required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Frequent use of technology; able to use and navigate various technological devices
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
• Frequent use of computers and other technology that is necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.