Outlet Operations Leader

RH; San Rafael (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

RH Outlet Operations Leader role at RH oversees stock team and ensures seamless flow of operations across our U.S. outlets.

You will drive operational excellence, safeguard inventory accuracy, and uphold safety standards while delivering extraordinary customer experiences. We seek a motivational leader with 2+ years of retail leadership, strong analytical and problem-solving skills, and proficiency in Mac, iOS, MS Office, Google apps, and inventory systems.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Strong analytical, problem-solving and decision-making skills.
• Proficient with Mac OS, iOS devices, Microsoft Office and Google applications.
• Experience with inventory management systems and processes.
• Flexible to work a dynamic schedule across all operational hours.

Responsibilities

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as MOS in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

Skills

Leadership

Analytical thinking

Retail operations

Adaptability

Scheduling flexibility

Tools

Mac OS

iOS devices

Microsoft Office

Google apps

Inventory management systems

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

OUR REQUIREMENTS

• - 2+ years of leadership experience in retail, preferably in home furnishings
• - Exceptional analytical, problem-solving and decision-making skills
• - Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• - Experience in Inventory management systems and processes
• - Adaptable and resilient, with a solutions-focused approach to change and challenges
• - Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

• - Lift and move items in excess of 100 lbs., using proper equipment and safety techniques
• - Maneuver throughout the sales floor and stockroom
• - Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing