Outlet Manager

MERS Goodwill; Kansas City, Northern (MO, KY); Hybrid; USD 71,635,000 - 96,432,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Life and AD&D insurance

403(b) Retirement

401(a) Retirement

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill is seeking an Outlet Manager to join our Bannister team. You will oversee store operations, manage resources and staff, ensure safety and quality, and deliver excellent customer service to donors and shoppers.

The role requires leadership, budgeting, scheduling, and payroll oversight, with a strong emphasis on values and accountability. Equal opportunity employer; flexible schedules and benefits apply.

Qualifications

• High School Diploma or GED required; some college preferred.
• Three years of Retail, Warehouse, or Logistics Management experience.
• Valid MO or IL driver’s license and insurance required.
• Strong interpersonal and communication skills, including customer service and teamwork.
• Leadership abilities: decision-making, goal-setting, problem-solving, and accountability.
• Comfortable with workplace technology like registers, scheduling, and inventory systems.

Responsibilities

• Oversee store operations, resources and budgets to meet goals.
• Model core values and promote safety, ethics and quality.
• Supervise and train staff, ensuring essential functions are performed.
• Provide superior customer service to retain donors and shoppers.
• Coach employees on performance, including corrective actions.
• Assign daily tasks to achieve operational goals.
• Identify and promote high-performing employees for advancement.
• Safeguard company property and report any theft or misconduct.
• Read, follow and enforce agency policies and values.
• Coordinate staffing to ensure proper coverage and payroll accuracy.
• Identify waste, drive process improvements and maintain professional appearance.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Conflict resolution

Teamwork

Leadership

Decision making

Goal setting

Problem solving

Accountability

Staff motivation

Education

High School Diploma / GED

Some college

Tools

Registers

Scheduling software

Inventory management software

Job description

Select how often (in days) to receive an alert:

Required Travel:0%
Position Type:Hourly Full-Time
Hourly Rate:$25.00
Bonus Potential: Up to $18,000/year

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalOutlet Managerto join ourOutlet - Bannisterteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma/GED required; some college preferred. Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required. Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software

Primary Duties/Responsibilities

• Responsible for overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Immediate date of hire individual and family medical benefits for full‑time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.