Outdoor Pool Attendant

University System of New Hampshire; Durham (NH); On-site; USD 17,000 - 22,000; Part time

Job summary

The Water Access Attendant at the UNH Outdoor Pool and Mendums Pond provides welcoming guest services, manages access, memberships, and passes, and assists with concessions and equipment rentals.

Weekend availability is required; duties include trail and site maintenance, parking oversight, safety, and enforcing Campus Recreation policies while delivering outstanding customer service.

Qualifications

• One year of post-secondary education or equivalent experience.
• Background check and training: CPR, AED & First-Aid, Bloodborne Pathogens, Risk Management, Aquatics Risk Management, PCI.
• Strong supervision and safety awareness to protect youth in waterfront settings.

Responsibilities

• Guest Services & Facility Access: greet patrons, enforce policies, and process member and guest pass access.
• Equipment Rentals & Recreation Oversight: manage rental procedures for boats and water gear, supervise outdoor areas.
• Concessions & Sales: oversee concession operations and handle transactions.
• Mendums Pond Parking & Site Management: supervise parking and traffic flow.
• Safety & General Maintenance: monitor activity and assist with maintenance.

Skills

Customer service

Communication

Safety awareness

Team collaboration

Cash handling

Education

One year of post-secondary education

Job description

USNH Employees should apply within Workday through the Jobs Hub app

The Water Access Attendant ensures a seamless and enjoyable experience for guests at the UNH Outdoor Pool and Mendums Pond by managing facility access, equipment rentals, concessions, and outdoor recreation areas. This role provides excellent customer service, oversees membership and guest pass sales, and helps maintain a safe, welcoming environment. Additional responsibilities include trail maintenance, parking oversight at Mendums Pond, and ensuring the smooth operation of Outdoor Pool concessions. Weekend availability is required for this position.

Duties/Responsibilities

Guest Services & Facility Access (40%)

• Provide excellent customer service and greet all patrons warmly.
• Establish rapport with guests and staff while maintaining a welcoming atmosphere.
• Maintain a strong knowledge of Campus Recreation programs and facilities.
• Explain, interpret, and enforce Campus Recreation policies and procedures.
• Monitor facility access points, ensuring proper guest entry and membership compliance.
• Process member, guest pass, and daily admission access at Outdoor Pool & Mendums Pond.

Equipment Rentals & Recreation Oversight (25%)

• Oversee rental and return procedures for boats, stand-up paddleboards, and other recreation equipment.
• Provide information on available activities, site policies, and operating hours.
• Supervise and maintain outdoor recreation areas, including trails, picnic sites, and group reservations.
• Conduct basic trail maintenance to ensure safety and accessibility.

Concessions & Sales (15%)

• Operate and oversee concession sales at the Outdoor Pool.
• Handle cash and card transactions for food, beverages, and merchandise.
• Ensure proper inventory management and cleanliness of the concession area.

Mendums Pond Parking & Site Management (10%)

• Oversee parking procedures and ensure compliance with Mendums Pond access policies.
• Assist with traffic flow and parking organization during peak hours.

Safety & General Maintenance (10%)

• Support overall site safety by monitoring activity and enforcing policies.
• Assist with minor maintenance tasks to ensure the cleanliness and functionality of facilities.

Minimum Qualifications

• One Year post-secondary education.
• Employment contingent of the successful completion of a background check and the following Campus Recreation provided training: 'CPR, AED & First-Aid', Bloodborne Pathogens, and Risk Management training., Aquatics Risk Management Training, and PCI.
• Strong Supervision and Safety Awareness: Ability to maintain constant vigilance and ensure the safety and well-being of youth participants in waterfront settings.
• Risk Management and Emergency Response Skills: Familiarity with risk management procedures, with the ability to respond effectively to routine and emergency situations, including administering basic first aid.
• Effective Communication and Team Collaboration: Strong interpersonal skills to communicate effectively with participants, and colleagues, as well as the ability to work collaboratively within a team environment.

Compensation Pay Range

$14/Hour

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location

Durham

Salary Grade

Adjunct Hourly Staff 00