Outcomes-Based Care Manager

CentralReach, LLC; Oregon; Hybrid; USD 130.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health benefits

Generous PTO

401(k) matching

Paid parental leave

Hybrid work schedules

Wellness programs

CR Cares community engagement

Zusammenfassung

CentralReach, LLC is seeking a Outcomes-Based Care Manager to guide provider organizations in shifting to outcomes-based care models using our platform and AI-enabled tools. You will collaborate with clinical and executive leaders to implement frameworks, interpret data, and support payer relationships.

This hybrid, customer-facing role reports to the VP, Payor Strategy and Network Development, and requires BCBA certification and 4+ years of clinical ABA/IDD experience.

Qualifikationen

• Active BCBA certification or equivalent clinical credential in autism/IDD care.
• 4+ years of clinical experience in ABA or IDD services, including supervisory or leadership roles.
• Experience advising, training, or consulting external clients or stakeholders.
• Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes.
• Ability to interpret data and communicate findings clearly to clinical and executive audiences.
• Comfort with software platforms and data tools; curiosity about applying AI to clinical/operational work.
• Ability to manage multiple customer engagements independently.

Aufgaben

• Serve as the clinical outcomes expert for assigned customers, advising on adopting outcomes-based care models.
• Lead outcomes-focused onboarding, implementation, and optimization engagements, including sessions and reviews.
• Assess customers’ data practices and outcomes maturity; build a roadmap to close gaps.
• Deliver training and best-practice guidance for applying outcomes measurement in workflows.
• Configure reporting and dashboards reflecting clinically sound outcomes methodology.
• Help customers build outcomes reports and narratives for payers, funders, and families.
• Advise on value-based and outcomes-linked arrangements with quality metrics.

Kenntnisse

Data interpretation

Executive communication

Client advisory

AI curiosity

Ausbildung

BCBA certification

Equivalent clinical credential

Tools

Software platforms

Data tools

Jobbeschreibung

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market‑leading industry expertise, and world‑class customer satisfaction.

The Outcomes‑Based Care Manager is a customer‑facing clinical expert who helps provider organizations shift from measuring care by hours delivered to measuring it by outcomes achieved. You will work directly with customer clinical and executive leaders to implement outcomes frameworks, interpret progress data, and build the evidence that supports value‑based and outcomes‑linked payer relationships. You will use CentralReach's platform and AI‑enabled tools to make that work scalable, and you will bring what you learn from the field back to our Clinical and Product teams. This is an individual contributor role reporting to the VP, Payor Strategy and Network Development.

Key Responsibilities

• Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes‑based care models
• Lead outcomes‑focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews
• Assess each customer's current data practices and outcomes maturity, then build a practical roadmap to close the gaps
• Deliver training and best‑practice guidance that helps clinical teams apply outcomes measurement in daily workflows
• Apply standardized outcome measures and benchmarks across ABA and IDD service lines, adapting them to each customer's population and payer mix
• Review customer treatment progress trends, flag at‑risk caseloads, and recommend data‑informed adjustments to care approaches
• Help customers configure CentralReach reporting and dashboards so they reflect clinically sound outcomes methodology
• Help customers build outcomes reports and narratives for payers, funders, and families
• Advise on preparing for value‑based and outcomes‑linked arrangements, including the quality metrics payers are likely to ask for
• Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care
• Coach customers on using AI‑enabled features responsibly for analysis, documentation, and insight generation, always grounded in clinical judgment and ethical oversight
• Capture customer feedback and field insights and share them with Product, Clinical, and Data teams to shape the roadmap
• Contribute to reusable assets such as playbooks, templates, and case studies so outcomes expertise scales beyond one‑to‑one engagements
• Partner with Customer Success, Sales, Product, and Data teams to align outcomes work with customer goals and clinical integrity
• Support pre‑sales and renewal conversations with clinical credibility, and represent CentralReach in webinars, conferences, and thought leadership as appropriate

QualificationsRequired

• Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care
• [4+] years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality‑focused work
• Experience advising, training, or consulting with external clients or stakeholders
• Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes
• Ability to interpret data and communicate findings clearly to both clinical and executive audiences
• Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work
• Ability to manage multiple customer engagements independently

Preferred

• Experience with value‑based care, outcomes‑based contracting, or payer quality programs
• Familiarity with CentralReach or comparable practice management and EHR platforms
• Background in program evaluation, quality improvement, or clinical analytics
• Experience in a customer‑facing role at a software or health tech company
• Experience presenting at conferences or to executive audiences

Core Competencies

• Clinical credibility and sound ethical judgment
• Consultative, relationship‑building approach with customers
• Analytical thinking and data fluency
• Clear written and verbal communication, including executive presence
• Cross‑functional collaboration
• Adaptability and a continuous‑improvement mindset, including openness to AI‑enabled ways of working

Base Salary Range$130,000—$150,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full‑time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care.

Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.