Outbound Sales Supervisor - Corporate Charlotte

United Rentals, Inc.; Charlotte (NC); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opportunities

Paid Sick Leave

Job summary

United Rentals, Inc. in Charlotte, North Carolina is looking for an Outbound Sales Supervisor to lead a team focused on growing rental revenue. You will manage customer needs and support sales reps in their efforts, ensuring compliance with all processes and procedures.

The role requires strong planning and communication skills, as well as a Bachelor’s Degree and 5 years of industry experience. Join us for a rewarding career with best-in-class benefits.

Qualifications

• 5 years industry experience or on-the-job/in-house training required.
• Ability to effectively plan and delegate tasks.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Supervise Outbound Sales Reps and support the Management team.
• Assist in measuring job performance through established KPIs.
• Develop sales skills of the team through coaching.

Skills

Planning and organization

Communication skills

Problem-solving

Interpersonal skills

Math skills

Education

Bachelor’s Degree

Tools

MS Excel

MS Word

MS PowerPoint

SURI

Job description

OUTBOUND SALES SUPERVISOR - OUTBOUND SALES TEAM

As an Outbound Sales Supervisor at United Rentals, you’ll be instrumental in supporting Outbound Sales Reps who are focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You’ll help manage our customer’s needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses. You’ll also be responsible for developing and maintaining a team that is goal oriented and sales focused.

Responsibilities

• Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
• Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
• Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
• Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
• Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
• Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
• Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
• Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business’ assigned to Outbound Sales Reps
• Other duties assigned as needed

Qualifications

• Bachelor’s Degree preferred
• 5 years industry experience or on the job/in house training
• Ability to effectively plan, organize, communicate, and delegate
• Good communication and math skills (abstract reasoning)
• Problem solving skills and ability to multi-task
• Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
• Strict adherence to the code of business conduct
• Strong interpersonal skills with emphasis on coaching
• Ability to multi-task, plan and organize time
• Valid driver’s license with acceptable driving record

Why join us?

We don’t just talk the talk! We’re an award-winning company that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.