Outbound Sales Representative

Rentokil North America; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company matching

Tuition reimbursement (FT Colleagues)

Paid vacation and holidays

Job summary

Rentokil North America seeks an Outbound Sales Representative to sell and upsell Pest Management Services to residential prospects and current clients, following our sales process to meet baseline targets. The role emphasizes ethical, profitable selling and strong customer focus.

In this fast-paced position you will maintain a robust closing rate, handle high outbound call volumes, and collaborate with internal teams to achieve KPIs while delivering exceptional service and contributing to

Qualifications

• 1+ years of experience in a rapidly growing professional sales organization.
• 1+ years of Call center experience.
• Proven history of driving sales results and achieving goals.
• Superior verbal and written communication skills.
• Experience collaborating with internal and external stakeholders.
• Proven success in a dynamic, fast paced environment.

Responsibilities

• Effectively manage outbound daily sales calls.
• Maintain a 35%+ closing rate and convert calls into Year Round Protection Plan.
• Meet and exceed monthly Base Line Sales Target.
• Execute Inside Sales 6 Step Sales Approach.
• Follow up on all Proposed/Proposed/Open Orders within 24 hours.
• Resolicitation to convert single purchases into Year Round Protection Plan.
• Execute Residential Campaigns for new and existing customers.
• Call volume standards: 15-20 Calls per Hour, 5-9 Contacts per Hour.
• Aim for an average call quality score of 75%.

Skills

Sales experience

Call center experience

Verbal and written communication

Stakeholder collaboration

Fast-paced environment

Goal oriented

Education

High School diploma or GED

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Reports To

Outbound Sales Supervisor of Inside Sales

Key Relationships

IS Leadership team, Call Quality, Training, Customer Service Representatives, Field Operations Managers, IT Support, Excellence Team, Sales Leadership.

Job Summary

The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Outbound Sales Representative for Rentokil North America Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service.

Key Performance Indicators

Annual Inbound BST Target, Inbound Lead Close Rate, Lead Conversion Rate, Sales Bundle Rate, Home Inspection Rate, Call Quality, Productivity Objectives, Call handling within service levels.

Principal Duties and Responsibilities

• Effectively manage outbound daily sales calls expectations.
• Consistently maintain a 35% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
• Consistently achieve and exceed monthly Base Line Sales Target.
• Clearly identify and execute the Inside Sales 6 Step Sales Approach.
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
• Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
• Effectively Execute Residential Campaigns for both new and existing customers.
• Call volume standards are 15-20 Calls per Hour, 5-9 Contacts per Hour.
• Meet or exceed an average call quality score of 75%
• Flexibility may be required to support inbound call volumes as needed to support business needs.

CANDIDATE SUMMARY

Required Experience

• 1+ years successful experience at a rapidly growing professional sales organization.
• 1+ years Call center experience
• Proven history of driving sales results and achieving goals
• Must possess superior verbal and written communication skills.
• Experience in effectively collaborating with internal and external stakeholders
• Proven success in a dynamic, fast paced environment

Formal Education, Qualifications or Training

Minimum High School diploma or GED required

No licenses/certificates are required for this position.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.