Outbound Manager

Covetrus; Colonial Heights (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, & V

Dental Insurance

Vision Insurance

Life and AD&D insurance

401(k) with match

Pet Insurance

Job summary

Covetrus at Colonial Heights, VA seeks an Operations Manager – Outbound to oversee distribution center shipping, routing, and related admin tasks, ensuring timely and accurate order fulfillment. You will lead the outbound team, coordinate with Sales and Regulatory groups, and drive improvements to customer satisfaction.

The role requires a bachelor’s degree in a relevant field and 3+ years in warehouse or production with 3+ years of management experience.

Qualifications

• Bachelor’s degree in Operations, Logistics, or related field.
• At least 3 years experience in warehouse or production.
• At least 3 years of management experience.
• Pharmacy or pharmaceutical wholesale/distributor experience preferred.

Responsibilities

• Plans and directs all distribution activities including shipping, routing, and administrative tasks to meet company requirements.
• Leads feedback collection to improve customer experience and implements changes.
• Optimizes picking, packing, and shipping processes while maintaining DC compliance.
• Primary contact for outbound shipments; collaborates with Sales, Regulatory and QA to resolve issues.
• Reviews trends to identify gaps in outbound process and makes recommendations.
• Conducts daily status meetings to review performance and plan actions.
• Manages the outbound team including performance, attendance, training, engagement, retention and development.

Skills

Operations management

Leadership

Communication skills

Process optimization

Education

Bachelor’s degree in Operations, Logistics, or related field

Job description

Operations Manager – Outbound, Animal Health

Our Colonial Heights, VA location is seeking an Outbound Manager responsible for managing the outbound operation of the Distribution Center to ensure timely and accurate order fulfillment and shipping to ensure the customers’ expectations are exceeded every day. We offer a climate-controlled, small-team environment where you rarely have to work weekends!

WHO WE ARE

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

OUR VALUES

Never Settle – Share the Customer Goal – Give Power – Be Passionate – Do Good

Come join our amazing team where we go for great, put the customer first, operate as one team, cultivate a passion for animals, and always act responsibly for customers and society!

COMPANY BENEFITS

• Medical, Dental, & Vision Insurance starting on Day 1
• Generous holiday and paid time off policy
• Company paid life and AD&D insurance
• 401(k) with generous company match
• Pet Insurance and more!!

JOB RESPONSIBILITIES

• Plans and directs all distribution activities including shipping, routing, and administrative tasks to ensure company requirements are met.
• Leads the effort to gather feedback regarding the customer expectations. Makes recommendations and implements changes to continually improve the customer’s experience.
• Ensures the efficient organization and layout of the distribution center by optimizing processes for picking, packing, and shipping customer orders while maintaining distribution center compliance with all governmental agencies and their regulations.
• Main point of contact for all inquiries regarding outbound shipments. Works with internal partners (Sales, Regulatory and Quality Affairs) regarding orders shipped. Answers questions and provides information to resolve any outstanding issues in a timely manner. Pro-actively communicates issues to appropriate individuals which many include: Customers, Sales, Purchasing, and Distribution Center Management.
• Reviews current or future trends that indicate possible gaps in the outbound process and makes recommendations based on findings.
• Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day.
• Manages the outbound team. This includes but us not limited to, performance management, attendance management, training, employee engagement and retention, and employee development.

REQUIREMENTS

• Bachelor’s degree required, with preference for a major in Operations, Logistics, Supply Chain, or other business-related field (or equivalent combination of education and experience).
• Minimum of three years of experience in warehouse or production environment; 1 year experience with a pharmacy or pharmaceutical wholesaler/distributor required
• Minimum three years management experience
• Must be able to meet any minimum certification qualification required by any local or state board or licensing agency, as applicable within span of control (varies by location)

COMPETENCIES NEEDED

• Demonstrates strong communication skills, both written and verbal.
• Demonstrated ability to strategically organize, prioritize and meet customer expectations
• Highly motivated and results oriented
• Ability to build and maintain strong working relationships
• Must be proficient in Microsoft and computer skills
• Experience and knowledge in distribution processes (receiving, shipping and inventory control) required
• Green belt or equivalent in Six Sigma or Lean Six Sigma preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Covetrus is a federal contractor and abides by the Drug Free Workplace Act (DFWA). In accordance with the DFWA, Covetrus maintains a drug-free workplace.
• This position requires passing a criminal background check and drug screening which includes testing for marijuana.
• Must be flexible to work mandatory overtime hours as needed to ensure timely customer delivery.
• Ability to lift and transport 30 pounds on a regular basis and up to 50-70 pounds on an occasional basis.
• Must be able to stand and/or walk on concrete for the duration of the shift and complete tasks that include bending, stooping, and reaching.
• May require working in a cooler environment of 35°- 46° F.
• Overnight travel on an as-needed basis

REQUIRED QUALIFICATIONS

• Bachelor’s degree required, with preference for a major in Operations, Logistics, Supply Chain, or other business-related field (or equivalent combination of education and experience)

WORK EXPERIENCE

• Minimum of three years of experience in warehouse or production environment
• Minimum three years management experience

TECHNICAL SKILLS

• Demonstrates strong communication skills, both written and verbal.
• Demonstrated ability to strategically organize, prioritize and meet customer expectations
• Must demonstrate strong ability to pay attention to detail
• Highly motivated and results oriented

CERTIFICATION

• Must meet any minimum certification qualification required by any local or state board or
• licensing agency, as applicable within span of control (varies by location)
• Green belt or equivalent in Six Sigma or Lean Six Sigma preferred

TRAVEL

Ability to engage in overnight travel on an as needed basis essential.