Outbound Lead Coordinator / Plumbing and HVAC

One Hour Heating & Air Conditioning; San Diego (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A HVAC service provider in San Diego is seeking an Outbound Lead Coordinator to manage customer follow-ups for HVAC and plumbing services. The role requires making outbound calls to unsold estimates and past customers, booking appointments, and maintaining organized follow-up lists. Ideal candidates should have experience in home services, excellent organizational skills, and the ability to lead by example. Competitive pay ranges from $30 to $36 per hour, along with benefits including health insurance and paid time off.

Benefits

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Vision insurance

Wellness resources

Paid time off

On-site gym and shower access

Qualifications

• Experience in HVAC, plumbing, or home services is strongly preferred.
• Ability to manage high-volume outbound calls while being organized.
• Proficient understanding of lead follow-ups and ownership.

Responsibilities

• Make outbound calls and texts to follow up on leads.
• Book appointments for maintenance and inspections.
• Manage leads and follow-ups using ServiceTitan.
• Organize and prioritize outbound lists effectively.

Skills

Experience in HVAC, plumbing, or home services

Comfortable with high-volume outbound calling

Organized and detail-oriented

Ownership and follow-through

Ability to lead by example

ServiceTitan experience

Job description

Benefits

• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

Outbound Lead Coordinator

Location: San Diego, CA (In-office)

Type: Full Time

Pay: $30–$36 per hour (based on experience)

Schedule: Monday–Friday

Why this role matters

We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed. This role exists to make sure no lead falls through the cracks.

What you’ll do

• Make outbound calls and texts daily to:
  • Unsold HVAC and plumbing estimates
  • Canceled appointments
  • Past customers and maintenance opportunities
• Book tune‑ups, inspections, and follow‑up appointments
• Create and manage leads and follow‑ups in ServiceTitan
• Keep every open lead updated with clear notes, status, and next steps
• Close out leads cleanly when customers move forward, decline, or confirm replacement
• Keep outbound lists organized, current, and prioritized
• Lead day‑to‑day outbound execution by example and help keep the team on track
• Identify additional outbound opportunities inside ServiceTitan
• Support HVAC and plumbing cross‑sell follow‑up as programs roll out
• Work closely with the Operations Manager to keep schedules full, especially during slower periods

Role scope

This is a lead execution role with ownership over outbound follow‑up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day. This is not a formal people‑management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.

You’ll be a great fit if you

• Have experience in HVAC, plumbing, or home services (strongly preferred)
• Are comfortable with high‑volume outbound calling and texting
• Are organized and don’t let follow‑ups slip
• Take ownership and follow through without being chased
• Can lead peers by example without needing a title
• Have ServiceTitan experience (a plus, not required)

What we offer

• $30–$36 per hour
• Monday–Friday, in-office schedule
• Clear expectations and ownership
• Leadership visibility and real impact
• Opportunity to grow as our plumbing division expands
• A team that values accountability, follow‑through, and results

Benefits

• 401(k) with company match
• Paid time off (holidays, vacation, sick, birthday, anniversary)
• 100% employer‑paid medical insurance
• On‑site gym and shower access
• Employee discounts (including mortgage perks)