Outbound Contacts Representative 2

CenterWell Pharmacy; Ohio; Remote; USD 39,000 - 49,000; Full time

Job summary

CenterWell Pharmacy is seeking an Outbound Contacts Representative 2 to engage members and providers with a high standard of care. You will handle semi-routine tasks, perform necessary follow-ups, and ensure timely responses while adhering to policy and quality guidelines.

The role supports a white-glove provider experience and requires strong communication and multitasking abilities. The position is remote within the United States, with a typical 40-hour work week and a pay range reflecting

Qualifications

• Experience with CenterWell Specialty Pharmacy onboarding or related team.
• 6+ months’ customer service experience.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Adaptable with the ability to thrive in a fast-paced environment.
• Strong attention to detail and accuracy in tasks.
• Good typing speed and computer navigation skills.
• Ability to manage multiple or competing priorities.
• Effective verbal and listening communication skills.

Responsibilities

• Make outbound contacts to members and/or providers regarding a variety of issues.
• Perform varied, moderately complex administrative/operational/customer support tasks.
• Follow up with members/providers to ensure responses are completed timely.
• Interpret and apply area/department policy to complete assignments.
• Work with defined parameters and minimal direction while prioritizing tasks.
• Maintain high service and quality standards in daily work.

Skills

CenterWell onboarding

Customer service

MS Office

Adaptability

Attention to detail

Typing skills

Multi-tasking

Communication skills

Education

Associate or Bachelor's Degree

Tools

HireVue

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Become a part of our caring community

The Outbound Contacts Representative 2 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Provider Concierge Team offers a “white glove” experience to providers and HUBs. The Outbound Contacts Representative 2 performs necessary follow-up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Use Your Skills To Make An Impact

Candidates MUST reside in one of the following states: Arizona, Ohio, Florida, Indiana, Missouri, North Carolina, New Mexico or, Tennessee.

Required Qualifications

• Experience with CenterWell Specialty Pharmacy Patient Care Coordinator onboarding or other specialized CenterWell Specialty Pharmacy Patient Care Coordinator team
• 6+ months’ customer service experience
• Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
• Adaptable with the ability to thrive in a fast-paced environment
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills

Required Work Schedule

• Monday – Friday 11:30 AM- 8:00 PM EST.

Preferred Qualifications

• Associate's or Bachelor's Degree
• Experience in healthcare
• Call center experience

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.