Outbound Call Specialist - Service

Young Mazda Idaho Falls; Idaho Falls (ID); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off

Job summary

Youth Automotive Group in Idaho Falls is hiring Customer Service Representatives / Outbound Call Specialists to join our Mazda location. If you’re a strong communicator who thrives in a call center, this is a great opportunity to build a long-term career in the automotive industry.

In this role, you’ll make outbound and inbound calls, schedule service appointments, follow up on maintenance needs, and support the service team using CRM systems.

Qualifications

• Customer service experience in call center or sales preferred.
• Strong phone communication and professional presence.
• Proficient with CRM software and technology.
• Able to work independently and in a team.
• Interested in growth opportunities within the company.
• Background check and pre-employment drug screen required.

Responsibilities

• Make outbound and inbound calls to schedule service appointments.
• Follow up on maintenance reminders and special offers.
• Utilize CRM systems to track interactions and opportunities.
• Answer customer inquiries and efficiently schedule service.
• Thrive in a fast-paced call center while meeting daily targets.

Skills

Customer service

Call center

Communication skills

CRM systems

Teamwork

Growth mindset

Background check

Tools

CRM systems

Job description

$15/hour + Commission & Bonuses

The Young Automotive Group is Growing Again!

We are actively hiring Customer Service Representatives / Outbound Call Specialists at our Young Mazda Idaho Falls location. If you’re a strong communicator who thrives in a call center environment, enjoys helping customers, and can work in a fast-paced, team-oriented environment, this is a great opportunity for you to build a long-term career in the automotive industry.

In this role, you’ll connect with customers through calls, texts, and digital communication to schedule service appointments, follow up on maintenance needs, and support the service team. If you’re organized, customer-focused, and motivated to succeed in a high-energy environment, we want to hear from you.

We are a large organization that still operates with a family-owned, people-first culture, offering real career growth and long-term opportunities. Full-time employees enjoy excellent benefits, including access to on-site medical options, as well as employee pricing and family discounts across all Young Automotive Group products.

We’ve been recognized as a “Top Workplace” and “Best Company to Work For” in Utah and Idaho for several years and counting—and we’re just getting started. For more information on why we are a great place to work, check out our video:

Responsibilities:

• Make outbound/inbound calls to customers regarding service appointments, maintenance reminders, and special offers
• Deliver exceptional customer service while ensuring a high level of customer satisfaction
• Utilize technology and CRM systems to track customer interactions and follow-up opportunities
• Answer customer inquiries and efficiently schedule service appointments
• Thrive in a fast-paced call center environment while meeting daily call and service targets

Qualifications:

• Previous experience in customer service, call center, or sales is a plus
• Strong communication skills with a professional and friendly phone presence
• Comfortable using technology and CRM systems
• Ability to work independently and as part of a team
• Interest in growth opportunities within the organization
• Goal-driven with a positive attitude and strong work ethic
• Ability to pass a background check and pre-employment drug screen

Benefits:

• 401k Retirement Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Paid Time Off (Up to 3 weeks per year)

Young Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.