Outbound Call Center Sales Representative

MCI Careers; Killeen (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

MCI Careers is seeking an Outbound Call Center Sales Representative in Killeen, Texas. The role is centered around contacting customers, presenting telecom offerings, and closing sales. Ideal candidates should have a High School Diploma, at least 1 year of call center or sales experience, and proficiency in communication and multitasking. This dynamic position offers a structured work environment focused on achieving performance goals while fulfilling customer needs.

Qualifications

• 1+ year experience in a call center or sales role.
• Strong communication and listening skills.
• Ability to work under pressure and meet targets.

Responsibilities

• Place outbound calls to prospective and existing customers.
• Promote telecom services and bundled offerings.
• Record and update customer information accurately in systems.

Skills

Strong communication and listening skills

Ability to multitask while navigating systems

Proficiency in basic computer applications

Ability to work under pressure and meet targets

Reliable attendance and punctuality

Education

High School Diploma or equivalent

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated Outbound Call Center Sales Representative who thrives in a structured, high-energy sales environment. If you enjoy engaging customers, delivering value-driven solutions, and achieving performance goals, this role is for you.

You will be responsible for contacting customers, presenting telecom offerings, and closing sales while maintaining quality and compliance standards. This role requires consistency, confidence, and the ability to balance efficiency with customer experience.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Place outbound calls to prospective and existing customers
• Promote telecom services and bundled offerings
• Deliver clear, accurate product and pricing information
• Build rapport quickly and maintain professional communication
• Manage call flow efficiently to maximize productivity
• Meet established KPIs for sales, quality, and call handling
• Record and update customer information accurately in systems
• Follow scripts, compliance guidelines, and quality standards
• Collaborate with team members and leadership to improve performance

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma or equivalent
• 1+ year experience in a call center or sales role
• Strong communication and listening skills
• Ability to work under pressure and meet targets
• Proficiency in basic computer applications
• Ability to multitask while navigating systems
• Reliable attendance and punctuality
• Authorized to work in the U.S.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.