Outage Coordinator

City of Lubbock; Lubbock (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

City of Lubbock seeks an experienced outage coordination professional to connect control room and field operations. You will use SCADA, OMS, GIS, and maps to support safe restoration with timely switching plans and clear information flow.

The role emphasizes calm decision-making, knowledge of one-line diagrams, and reliability improvements through lessons learned and regulatory alignment.

Qualifications

• Degree or 4+ years in lieu required for the role.
• NERC TO/RC certification or ability to obtain within 12 months.
• Experience with switching, outages, restoration, and field operations.

Responsibilities

• Coordinate outages, switching plans, and restoration with stakeholders.
• Monitor outage and system information using SCADA/OMS/GIS to maintain situational awareness.
• Prepare and verify switching plans and orders; identify conflicts and impacts.
• Validate outage tickets, switching/hod tags and records for review.
• Coach control room personnel during switching/restoration while maintaining authority.
• Analyze outages and support ERCOT reviews; drive reliability improvements.

Skills

NERC TO/RC certification (eligible)

SCADA

OMS

GIS

DASMAP

one-line diagrams

Education

Bachelor's degree in electrical/technical or business-related discipline, or 4 years of equivalent practical experience

NERC TO/RC certification within 12 months (or ability to obtain)

Tools

SCADA

OMS

GIS

DASMAP

one-line diagrams

Job description

In this role, you'll coordinate planned, unplanned, and emergency outages so field crews and system operators can work from accurate information, clear switching plans, and a shared restoration strategy. You'll have the opportunity to connect the control room with field operations, Engineering, ERCOT, Oncor, contractors, and other partners while using SCADA, OMS, GIS, and system maps to support safe, efficient restoration. This role is a great fit for someone who stays calm under pressure, sees how the pieces of an outage fit together, and takes pride in helping restore reliable electric service.

• Coordinate planned and emergency outages, switching plans, equipment status, and restoration activities with System Operations, field personnel, ERCOT, Oncor, Engineering, and other stakeholders.

• Monitor outage and system information using SCADA, OMS, GIS, DASMAP, one-line diagrams, and system maps to maintain accurate operational awareness and restoration status.
• Prepare and verify switching plans and orders within assigned qualifications, identify system conflicts or adverse impacts, and support safe work sequencing and restoration.
• Validate outage tickets, switching and hold tags, operational records, and related documentation so information remains complete, accurate, and ready for review.
• Coach and support control room personnel during switching, restoration, and emergency situations while maintaining the independent real-time operating authority of qualified on-duty System Operators.
• Analyze outage and operational issues, support NERC/ERCOT reviews and compliance documentation, and help turn lessons learned into reliability and process improvements.

Required Qualifications

• Bachelor's degree in an electrical, technical, or business-related discipline, or four (4) years of equivalent practical experience in lieu of the degree requirement.
• Candidates must have either a minimum of four (4) years of experience as a NERC Certified System Operator, with progressively responsible experience at the System Operator IV level, or a minimum of five (5) years of experience as an Electric Lineman or Engineer, with progressively responsible experience in electric utility transmission, distribution, substation operations, line operations, electrical construction, system engineering, or a closely related field.
• Current NERC Transmission Operator (TO) or Reliability Coordinator (RC) certification, or ability to obtain certification within twelve (12) months of appointment.
• Demonstrated experience with switching, outages, restoration, and field operations, including the ability to interpret one-line diagrams and operational data.

Preferred Qualifications

• Experience coordinating electric utility outages, restoration, or control-center activities.
• Experience working with SCADA, OMS, GIS, or related utility operational systems.
• Experience with NERC/ERCOT requirements, IRO-017 activities, or operational compliance documentation.

Conditions of Employment

• Meet NERC CIP-004 personnel risk assessment requirements and ongoing requirements.
• Critical Infrastructure: This position has been determined to have close contact with, or control of Critical Infrastructure components. This position is subject to extensive background checks and random drug screening.
• This position requires, in addition to any requirements of Human Resources (HR), and prior to a final job offer, per NERC CIP-004, the completion of a seven year criminal background check, identity verification (e.g. Social Security number verification), and the passing of a Personnel Risk Assessment (PRA).
• Continued employment in this position will require the NERC CIP-004 requirements to be satisfactorily completed every seven years from date of employment, and/or last PRA.

Knowledge of

• Knowledge of transmission and distribution operations, and ability to coordinate switching and restoration safely.
• Knowledge of SCADA, OMS, GIS, and operational data, and ability to maintain accurate system and outage information.

Ability to

• Ability to interpret one-line diagrams, system conditions, equipment status, and operational constraints.
• Ability to communicate clearly and coordinate effectively with control-room, field, engineering, and external partners.
• Ability to exercise sound judgment, organize competing priorities, and respond effectively during time-sensitive events.

Physical Requirements

• This position works in a control-center/office environment and may also require access to field or operational locations to support outage coordination.
• The position may require frequent lifting of up to approximately 10 pounds and occasional carrying of up to approximately 25 pounds.
• The employee may be required to work emergency, on-call, rotating, or extended hours, including nights, weekends, and holidays, as necessary.