OSWW Program Coordinator

State of South Carolina; South Carolina; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work option

Excellent benefits package

Paid leave and holidays

Retirement program

Job summary

The State of South Carolina's Department of Environmental Services (SCDES) invites you to join as an Onsite Wastewater Program Coordinator. Under general supervision you will provide technical and customer-service support for the OSWW program, delivering responsive help to protect SC's environment.

Responsibilities include coordinating regional OSWW activities, assisting with permitting data entry, file inspections, and contributing to process improvements while traveling across the state as

Qualifications

• High school diploma or GED and relevant program experience.
• Must have valid state driver's license and be able to travel throughout the state.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Serve as the regional OSWW coordinator and customer service representative, delivering front-line support and technical assistance to OSWW customers.
• Assist internal and external customers with ePermitting data entry and travel to satellite locations to help with submissions.
• Support OSWW complaint response efforts; prepare materials and communicate with involved parties.

Skills

Customer service

Data entry

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Careers at SCDES: Where Passion Meets Preservation

Do you love South Carolina and protecting the environment?

Come join our team at SCDES, put your passion to work with us!

We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team!

Science | Service | Sustainability

About the Role:

Under general supervision, the Onsite Wastewater (OSWW) Program Coordinator provides technical, programmatic, and customer-service support for the Bureau of Regional and Laboratory Services’ Onsite Wastewater Program. In this role, you will deliver responsive, customer-focused assistance that supports SCDES’s mission to protect and preserve South Carolina’s environment and natural resources.

Job Responsibilities:

• Serve as the regional OSWW coordinator and customer service representative, delivering front-line support and technical assistance to OSWW customers. Communicate directly with customers to provide updates on application status and maintain working knowledge of processing time frames for assigned areas.
• Assist internal and external customers with ePermitting data entry. Travel to satellite locations to help customers complete submissions in ePermitting. Perform data entry for Approvals to Operate, including final inspection requests and inspection information.
• Support OSWW complaint response efforts. Enter complaint details in ePermitting and prepare pre-investigation materials such as locating addresses, gathering relevant information, sending notification letters, and communicating with appropriate parties.
• Communicate OSWW program policies and procedures to the general public, developers, and non-program staff.
• Identify and share opportunities for process improvements or inconsistencies related to regulation development, training, inspection goals, and program operations across regions. Participate in agency committees and task forces involved in shaping statewide policies, procedures, and regulations.
• Complete special projects and other duties as assigned; attend periodic staff meetings and training.

Why Join Us?

As a state employee, you’ll enjoy:

• Job Stability & Purposeful Work: Make an impact on your community as you contribute to protecting SC'S environment
• Great Benefits: Including paid holidays, 30 total days of leave per year, insurance options for you and your family and retirement benefit choices.
• Career Growth: Ongoing training, professional development, and a clear path for advancement.
• Work-Life Balance: A career that lets you enjoy South Carolina, inside and outside of your job.

• A high school diploma or GED and relevant program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring.

Additional Requirements:

• Able to provide outstanding customer service in a fast-paced environment.
• Excellent communication and organizational skills.
• Able to work effectively in a team-oriented environment and encourage positive working relationships with coworkers, industry, and government officials.
• Ability to successfully complete prescribed technical coursework and pass any test relevant to the position within the probationary period or trial period.
• Must have valid state driver's license, ability to operate state-owned vehicles, and be able to travel throughout the state to complete job duties.
• Overnight travel, weekend, after hours, and holiday work may be required.
• Ability to lift up to 50lbs.

• Data management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated ability to prioritize and manage time effectively.

SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department will not sponsor H1B visas for this position.

The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid parental leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
• Remote Work: The option to work remotely 2 days per week is available after successful completion of 1 year of employment with SCDES, based on job functions.

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.