OSS Associate

Sedgwick Claims Management Services Ltd; Tennessee; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Paid Time Off

Disability Insurance

Life Insurance

Employee Assistance Program

Flexible Spending Account

Job summary

Sedgwick is a leading provider of claims management services with a strong commitment to caring culture and work-life balance. This hybrid role supports the claims department with data entry, document processing, and ensuring timely processing of claims in a collaborative team in Tennessee.

The role requires a high school diploma, one year of general office experience (claims experience preferred), and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 1 year general office experience; claims exp preferred.
• Strong communication, PC literacy, and organizational skills.

Responsibilities

• Review scanned documents for key data.
• Research and process electronic mail; modify documents to correct claim and/or responsible party.
• Maintain service level agreements and meet production goals.
• Support organization's quality programs.

Skills

Oral & Written Communication

PC Literacy / Microsoft Office

Analytical Skills

Organizational Skills

Interpersonal Skills

Teamwork

Performance Competencies

Education

High School Diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance OSS Associate

PRIMARY PURPOSE

To provide administrative support to the claims department. This position will be a hybrid role.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews scanned documents for key data.
• Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

• Education & Licensing High School Diploma or GED required.
• Experience One (1) year of general office experience or equivalent combination of education and experience required. Claims experience preferred.
• Skills & Knowledge Oral and written communication skills PC literate, including Microsoft Office products Analytical and interpretive skills Organizational skills Interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00 and hour.

BENEFITS

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com