OSINT Platform User Support Specialist 3

Base-2 Solutions

Bethesda (MD)

On-site

USD 110,000 - 150,000

Full time

15 hours ago

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Benefits offered by this job

Employee referral bonuses up to $10,00

Job summary

Base-2 Solutions seeks an OSINT Platform User Support Specialist 3 to support the POSTMAN workflow for DoD-wide data tasks in Bethesda, MD. You will help IC users search for relevant data, familiarize them with POSTMAN, and deliver discovery tradecraft support in a fast-paced mission environment.

The role favors analysts with intelligence background who enjoy training, developing tradecraft, and working directly with mission partners.

Qualifications

Active TS/SCI with ability to obtain a CI Polygraph.
Bachelor's degree with at least 6 years' OSINT experience; 3 extra years may substitute for degree.
Additional related experience as a military intelligence analyst may count toward the degree.
Experience with Intelligence Community and Law Enforcement Agencies.
Experience creating user guides and training end users for software platforms.
Ability to work in a dynamic, fast-paced environment.
Strong problem-solving and customer-focused mindset.
Ability to work with teammates and customers to understand requirements and implement solutions.

Responsibilities

Become a POSTMAN power user to support discovery of critical intelligence insights.
Provide POSTMAN software familiarization and discovery tradecraft support to IC users.
Collaborate with POSTMAN team, customer staff, and IC users on requirements and outcomes.
Provide subject matter expertise on platform use and tradecraft through in-person and virtual outreach.
Build relationships to enable use of novel technologies and data in finished products.
Identify opportunities to increase user adoption of POSTMAN software and data.
Create POSTMAN training and familiarization materials for users.
Document and communicate user requirements to POSTMAN development teams.
Collect and analyze metrics to refine user engagements and improve data discovery.

Skills

Communication

Time management

Self-motivation

Creativity

Organization

Professional judgment

Problem solving

Education

High School Diploma/GED with 9 years of experience

Associates Degree with 9 years of experience

Bachelor's Degree with 6 years of experience

Masters' Degree with 6 years of experience

PhD with 6 years of experience

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

Jira

Confluence

Microsoft Office

SharePoint

Job description

Standard Title: OSINT Platform User Support Specialist
Required Security Clearance: Top Secret/SCI
Location: Bethesda, MD
Work Type: On-Site
Shift: First

Requisition ID: 5216
Standard Title: OSINT Platform User Support Specialist
Required Security Clearance: Top Secret/SCI
Location: Bethesda, MD
Work Type: On-Site
Shift: First
Referral Eligibility: Eligible
U.S. Citizenship Required? Yes

Base-2 Solutions is seeking a TS/SCI-cleared OSINT Platform User Support Specialist 3 to support the DOMEX Technology Platform mission in Bethesda, MD. This role supports POSTMAN, a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination workflow management platform for Open Source Intelligence.

The OSINT Platform User Support Specialist 3 will provide POSTMAN software familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant data to support intelligence analysis and operations. This role is well suited for a current or former intelligence analyst or intelligence instructor who enjoys helping users, developing tradecraft, solving problems, and working directly with mission partners.

Essential Duties And Responsibilities

Become a POSTMAN power user to support the discovery of critical intelligence insights.
Provide POSTMAN software familiarization and discovery tradecraft support to IC users.
Collaborate with POSTMAN team members, customer staff, and IC users to understand requirements, novel technology applications, and outcome-based approaches.
Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
Build professional relationships that enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data into finished intelligence products.
Identify and pursue opportunities to increase user adoption of POSTMAN software and relevant data.
Create POSTMAN training and familiarization materials to support users.
Document and communicate user requirements to POSTMAN development teams.
Collect and analyze metrics to refine user engagements and improve data discovery.

Required Qualifications

Active TS/SCI with ability to obtain a CI Polygraph.
Bachelor's degree with a minimum of six years of experience working with, or as, an OSINT intelligence analyst. Three additional years of experience may be substituted for the bachelor's degree.
Additional directly related experience as a military intelligence analyst may be considered in lieu of a Bachelor's degree.
Experience working with Intelligence Community and Law Enforcement Agencies.
Experience creating user guides and training end users for software platforms.
Ability to perform well in a dynamic, fast-paced environment.
Ability to solve complex problems in support of real-world national security missions.
Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
Self-motivated, creative, and organized.
Ability to clarify and accomplish tasks on time under limited supervision.
Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
Excellent written and verbal communication skills.

Preferred Qualifications

Experience providing technical training for IC tools or technologies.
Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
Data analytics experience.
Experience engaging with Senior Executive Service civilians and equivalent military ranks.
Experience working Russia, China, Iran, and North Korea issues.
High proficiency with Microsoft Office products, SharePoint, and Atlassian products, including Jira and Confluence.

Required Education and Experience Equivalency

High School Diploma/GED with 9 years of experience.
Associates Degree with 9 years of experience.
Bachelors' Degree with 6 years of experience.
Masters' Degree with 6 years of experience.
PhD with 6 years of experience.

Required Certifications

None specified.

Required Security Clearance

Active TS/SCI with ability to obtain a CI Polygraph.

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo

Pay & Benefit Highlights

Compensation

Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
Employee referral bonuses up to $10,000 per hired referral.
Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

100% company-paid medical premiums for employees and eligible dependents.
Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
100% company-paid dental premiums for employees and eligible dependents.
100% company-paid vision premiums for employees and eligible dependents.

Income Protection