Orthopedic Patient Care Coordinator-Capital Ortho Lanham Med

Luminis Health, Inc.; Bowie (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Assistance

Employee Referral Bonus

Job summary

Luminis Health, Inc. in Bowie, MD is seeking an Orthopedic Patient Care Coordinator to perform a mix of administrative and clinical tasks to support patient care, clinicians, and clinic operations.

You will coordinate care plans, verify appointments and insurance, manage letters and communications, assist with meetings and data entry, and collaborate with physicians and staff to maintain smooth workflows in a fast-paced orthopedic setting.

Qualifications

• Strong communication skills and ability to work with patients and clinicians.
• Experience with medical office software and clerical tasks.
• Basic computer skills and familiarity with billing processes.

Responsibilities

• Proficient use of medical practice software to maintain patient data accuracy.
• Assist with care coordination and department process improvements.
• Coordinate patient care needs to support the plan of care.
• Verify appointments, insurances, and in-office authorizations; mail letters and transmit surgical instructions.
• Triage patient calls and support physicians, PAs, and care teams.

Skills

Communication skills

Teamwork

Customer service

Education

High School Diploma

Basic computer skills

1 year clerical/billing in medical office

Tools

EMR software

Job description

Position Objective

Orthopedic Patient Care Coordinators perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep clinic operations running smoothly.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Proficient and correct use of all facets of medical practice software to ensure the integrity of patient database information.
• Participates in department clinical outcome projects as well as process improvement initiatives of care management.
• Implements and coordinates patient care needs to facilitate the plan of care.
• Demonstrates commitment to work partners to help each other reach mutual goals and learn from each other. Demonstrates actions and behaviors that consistently promote trust, respect, and a positive attitude and promote team morale.
• Assist physician with special projects and administrative responsibilities as necessary such as organizing meetings, depositions and lectures.
• Responsible for the assessment and coordination of patient care for the achievement of patient outcomes.
• Consistently verifies patient appointments, insurances and in office procedure authorizations. Consistently edits and mails various letters to patients including surgical posting and instructions. Triage patient calls in a timely manner.
• Assist with physicians, physician assistant, and other disciplines involved with care of the patient to foster a coordinated approach to patient care.
• Responsible for communicating with physician regarding any changes to the medical plan of care to avoid any delays.
• Demonstrates the I.C.A.R.E. behaviors to improve the patient’s experience.

Position Objective

Orthopedic Patient Care Coordinators perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep clinic operations running smoothly.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Proficient and correct use of all facets of medical practice software to ensure the integrity of patient database information.
• Participates in department clinical outcome projects as well as process improvement initiatives of care management.
• Implements and coordinates patient care needs to facilitate the plan of care.
• Demonstrates commitment to work partners to help each other reach mutual goals and learn from each other. Demonstrates actions and behaviors that consistently promote trust, respect, and a positive attitude and promote team morale.
• Assist physician with special projects and administrative responsibilities as necessary such as organizing meetings, depositions and lectures.
• Responsible for the assessment and coordination of patient care for the achievement of patient outcomes.
• Consistently verifies patient appointments, insurances and in office procedure authorizations. Consistently edits and mails various letters to patients including surgical posting and instructions. Triage patient calls in a timely manner.
• Assist with physicians, physician assistant, and other disciplines involved with care of the patient to foster a coordinated approach to patient care.
• Responsible for communicating with physician regarding any changes to the medical plan of care to avoid any delays.
• Demonstrates the I.C.A.R.E. behaviors to improve the patient’s experience.

Educational/Experience Requirements

• High School Diploma
• Must be able to demonstrate basic personal computer skills
• One year of clerical/billing experience in a medical office setting. Medical records experience strongly preferred. Must have excellent communication skills.

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands -

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$18—$23 USD

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status