Ortho Treatment Coordinator (Future Opportunities in the Triangle Area)

Riccobene Associates Family Dentistry; Cary (NC); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

Riccobene Associates Family Dentistry is seeking a Treatment Coordinator to bridge clinical care and the business side of the practice. You will guide patients through treatment plans, explain options, and help with scheduling and financing, delivering a warm and efficient patient experience across our Cary and Triangle area locations.

The role emphasizes patient education, financial consultations, and coordination between front desk and clinical teams.

Formación

• Previous front office dental experience is required.
• Comfort with computers and ability to learn new software, including Microsoft Office Suite.
• Familiarity with dental treatment plans and insurance requirements preferred.
• Experience with dental/medical practice management software is a plus.
• Strong time management and organizational skills to juggle multiple priorities.
• Excellent phone skills and professional communication with patients.

Responsabilidades

• Sit down with patients to understand their oral health history and goals.
• Walk patients through treatment plans and answer questions.
• Help patients prioritize treatment and map out a plan for scheduling and payment.
• Build trust and rapport with patients.
• Lead financial consultations for new patients and new treatment plans.
• Manage payment options and policies with financial integrity.
• Educate patients on dental benefits and applicability to treatment.
• Handle insurance billing, posting, and claim estimations.
• Track benefit accounts receivable and follow up on claims.

Conocimientos

Front office experience

Customer service

Communication

Time management

Organization

Team collaboration

Problem solving

Phone skills

Educación

High school diploma

Herramientas

Microsoft Office Suite

Practice management software

Descripción del empleo

Riccobene Associates Family Dentistry is always interested in connecting with talented Treatment Coordinators throughout the Triangle area. If you enjoy building relationships, helping patients navigate financial options, and making a positive impact on their dental care journey, we’d love to get to know you. By joining our talent network, you’ll be among the first to hear about future opportunities that match your skills and career goals.

About the Role

As our Treatment Coordinator, you’ll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You’ll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You’ll Do

• Sit down with patients to understand their oral health history, concerns, and goals
• Walk patients through their treatment plan, answering questions and addressing concerns
• Help patients prioritize treatment and map out a plan for scheduling and payment
• Build genuine trust and rapport with every patient
• Lead financial consultations for new patients and whenever a new treatment plan is presented
• Manage payment options and policies that uphold the practice’s financial integrity
• Educate patients on their dental benefits and how they apply to treatment
• Handle insurance billing, payment posting, and claim estimations
• Track dental benefit accounts receivable and follow up on claims to keep payments on time
• Connect patients with outside financing options and explain how they work
• Monitor patient account balances and support the practice’s collections process
• Welcome new patients to the practice — reviewing health history, explaining the doctor’s exam, and highlighting what makes the practice special
• Greet and check patients in and out before and after treatment
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
• Pitch in on general office duties as needed

What You Bring

• Previous front office dental experience required

• Comfort with computers and the ability to pick up new software, including Microsoft Office Suite

• Familiarity with dental treatment plans and insurance requirements preferred

• Experience with dental/medical practice management software a plus

• Initiative, dependability, and promptness

• Strong time management and organizational skills to juggle multiple priorities

• Comfort working in a fast‑paced environment

• Strong written communication and presentation skills

• Willingness to travel between locations, if needed

• A balance of independent thinking and team collaboration

• Excellent phone skills and clear communication with patients and teammates alike

• Ability to reliably arrive in time to support office opening and scheduled business hours

  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job‑related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast‑paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
  • Dental or medical front desk experience preferred

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance