Ortho Treatment Coordinator

Johnson Family Dental; Austin (TX); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Paid time off (PTO)

Health, dental, and vision insurance

401k plan

Employee discount programs

Pet insurance

Job summary

A dental practice in Austin, Texas, seeks a Treatment Care Coordinator to enhance patient experiences through our G3 approach: Greeting, Guiding, and Gratitude. You will play a key role in welcoming patients, assisting with appointment scheduling and financial arrangements, and ensuring every patient feels valued. Candidates should have at least one year of related experience and strong communication skills. This role offers competitive hourly compensation and a supportive work environment.

Qualifications

• At least one year of related experience in a dental or healthcare setting.
• Knowledge of dental terminology is essential.
• Ability to deliver exceptional customer service is required.

Responsibilities

• Create a welcoming atmosphere for patients and greet them warmly.
• Assist patients with check-in/out, insurance verification, and appointment scheduling.
• Express appreciation to patients for choosing our services.

Skills

Strong communication skills

Interpersonal skills

Customer service

Job description

Overview

As a Treatment Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule (days/hours)

4 days

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Qualifications

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Compensation

$22.00 - $25.00 per hour

About Us

Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]