Ortho Patient Care Lead

Kids Care Dental And Orthodontics; Elk Grove (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D

401(k) savings plan

Job summary

Kids Care Dental & Orthodontics in Elk Grove, CA is seeking an Orthodontic Registered Dental Assistant to serve as Patient Care Leader. This high-energy role focuses on guiding patient flow, delivering top clinical care, and coaching the team to exceed service standards.

The ideal candidate holds an active RDA license and OAP permit, enjoys working with kids, and brings leadership and problem-solving skills to a fast-paced orthodontic practice.

Qualifications

• Must have current and active state certified RDA license and OAP permit.
• Affinity for helping and training others.
• Loves working with children.

Responsibilities

• Daily management of the clinical team’s operations and patient flow.
• Onboard and train new staff; lead annual reviews and discipline actions.
• Assist Area Manager and Practice Manager with policy execution.
• Order and maintain dental supplies in a cost effective manner.
• Maintain a safe, clean office environment while ensuring HIPAA compliance.

Skills

Leadership

Customer service

Multi-tasking

Team player

Problem solving

Training others

Education

Active RDA license and OAP permit

Tools

Dentrix

Job description

ORTHODONTIC PATIENT CARE LEADERPOSITION DESCRIPTIONReports To: Orthodontic Business ManagerPosition Status: Non-exemptKids Care Dental & Orthodontics is seeking a super outgoing Orthodontic Registered Dental Assistant to be our Patient Care Leader of the Elk Grove team!At Kids Care Dental & Orthodontics we don’t just care for smiles, we create them.We believe when kids grow up enjoying the dentist, healthy teeth and gums will follow. So we’ve set up a different kind of dental practice that delivers fun, not fear.Our caring, high-energy team values the opportunity to work hard and help each child realize a lifetime of happy smiles.As the key driver of our mission—to give every kid a healthy smile—our staff exhibits a genuine love of children and teeth. A good fit for our culture means you are also honest, playful, lighthearted, approachable, hardworking, and compassionate.Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company sees only private-pay and PPO insured patients in beautiful private offices. Our staff enjoys competitive compensation and group benefits including group health, dental, vision, life/AD&D and a 401(k) savings plan.SCOPE AND RESPONSIBILITIESThe Patient Care Leader is responsible for overall patient flow and the delivery of care so that each child Kids Care serves receives the highest quality clinical care and a first class experience each and every time. The Care Leader is a working assisting position with additional responsibilities that include but are not limited to: managerial reporting; service execution; training; daily management of the team; interaction with doctors; hiring recommendations; and problem solving. The Orthodontic Patient Care Leader works closely with the Area Manager and Practice Manager to ensure that the Company’s Mission, Purpose and Beliefs are being supported and the overall vision is executed upon.Specific ResponsibilitiesDaily management of the clinical team’s operations including schedule changes, patient flow, and the overall delivery of careResolves problems by clarifying the issues involved; researching and exploring answers and alternative solutionsEnsure that Kids Care excellent customer service is delivered and surpassed to each patientProvide regular feedback to the Orthodontic Business Manager on employee performance and take an active role in leading the employee’s annual review and any disciplinary actionResponsible to successfully onboard and train all new staff, as well as lead and coach other team membersAssist the Area Manager, the Orthodontic Business Manager and the Practice Manager in the execution of any revised or new company policiesOrder and maintain dental supplies in a cost effective manner according to defined budgetsMaintenance and repair of office equipmentEnsure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, etc…)Ensure the team is always provided with a safe and clean working environment and that our patients are wowed by the overall appearance of our officeAssist Practice Manager with employee work schedules (time off, call-outs, coverage, etc.)Traditional duties of a Orthodontic Registered Dental AssistantOther duties as assignedDesired BackgroundMust have current and active state certified RDA license and OAP permitAffinity for helping and training othersStrong demonstrated leadership skillsCan-do attitude with problem solving skillsUpbeat personality is a MUSTLoves working with childrenPatient focused, team playerExcellent customer service skillsAbility to multi-task and work in a fast-paced environmentStrong attention to detailClean, neat professional appearanceKnowledge of Dentrix a plus