Orientation Specialist

U.S. Xpress, Inc.; Phoenix (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Basic/Supplemental Life

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching Contribu

Employee Stock Purchase Plan

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress is seeking an Orientation Specialist at the Phoenix terminal to support onboarding of new drivers across multiple terminals, ensuring DOT-compliant processing and accurate documentation.

You will verify driver licenses, social security cards, medical cards, and other paperwork, coordinate with Safety, HR, and third-party providers, and travel as needed.

Qualifications

• High School, GED or Equivalent Experience Required
• College preferred
• Experience in the transportation industry preferred
• DOT Knowledge Of Driver Requirements Preferred
• Good organization and communication skills required
• Knowledge of Excel, Paperless System, and AS 400 preferred
• Ability to scan and use copy machine preferred

Responsibilities

• Efficiently and effectively process drivers attending orientation.
• Verify and scan driver licenses, permanent residence cards, and social security cards.
• Assist Medical, PST, and EFA technicians on site by coordinating information.
• Assist drivers with correcting information on paperless applications and orientation documentation.
• Assist Onboarding Compliance Specialists in obtaining safety documentation.
• Review tax forms, W-4, HR audits, and I-9 with drivers.
• Complete and review all driver documentation in orientation.
• Travel and provide remote assistance to other terminals as needed.
• Provide support for driver onboarding activities during non-traditional hours.
• Communicate orientation schedules to third-party providers involved in the process.
• Address questions about pending qualification or disqualification processes.

Skills

DOT Knowledge

Organization

Communication

Excel

AS 400

Paperless System

Copy Machine

Education

High School or GED

College preferred

Tools

AS 400

Paperless System

Job description

Who We Are

U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

PHOENIX AZ USX TERMINAL

8am-5pm

Position open to remote: No

Grade: HR07

Compensation Range: $15.79-$21.36

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Summary

This role provides support to the Driver Experience, Driver Development, Driver Qualification, and HR teams in on-boarding new drivers across multiple terminals. The Orientation Specialist is responsible for assisting with all orientation documentation for Safety and Human Resources.

What You’ll Do

• Efficiently and effectively process drivers attending orientation. Drivers must be processed through Department of Transportation (DOT) regulations and U.S. Xpress policy to ensure a quick and effective hiring process.
• Verify and scan all information on driver’s licenses, permanent residence cards, and social security cards. Clip all documents to driver files. This includes physical standards test, medical cards and physicals, chain of custody, and direct deposit forms.
• Assist Medical, PST, and EFA technicians on site by coordinating/communicating information to drivers.
• Assist drivers with correcting information on paperless applications and orientation documentation and resubmitting the applications for verification.
• Assist Onboarding Compliance Specialists in obtaining additional safety documentation and information on driver applications.
• Assist Human Resources and driver by reviewing tax forms, W-4, HR audits, and I-9.
• Complete and review all other driver documentation in orientation.
• Review Driver Medical Cards and Physicals and organize for driver to carry in the truck.
• Travel and provide remote assistance to other terminals, as needed, to support personnel shortages.
• Provide support for driver on-boarding activities that occur during non-traditional workdays/hours.
• Communicate orientation schedules and anticipated driver volumes to our third‑party providers who play a role in the on‑site orientation process (i.e.: DOT physicals, drug testing, physical standards testing, EFA, etc.).
• Responsible for addressing questions about drivers going through pending qualification or disqualification processes.
• Communicate travel arrangements for drivers who are disqualified and/or are hired from pending qualification status.
• Assist walk‑in applicants and return‑to‑work employees.
• Performs other duties as assigned.

What We’re Looking For

Education

High School, GED Or Equivalent Experience Required

College preferred

Experience

Experience in the transportation industry preferred

Skills/Certifications

DOT Knowledge Of Driver Requirements Preferred

Good organization and communication skills required

Knowledge of Excel, Paperless System, and AS 400 preferred

Ability to scan and use copy machine preferred

Supervisory Responsibility: none

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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