Organized Retail Crime (ORC) Investigator

The Home Depot; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot in New York is seeking an organized ORC Investigator to lead investigations, analyze data, and coordinate with field teams and law enforcement. You will manage case workflows, review exception data, and train partners to mitigate loss while ensuring restitution where appropriate. This role reports to the Corporate ORC Manager and works within the Asset Protection team.

Located in New York, this role requires travel and flexible scheduling to support investigations across markets.

Qualifications

• Investigations management and data analysis across ORC cases.
• Train and coach field teams, partners, and law enforcement.
• Coordinate with AP teams to reduce theft exposure.

Responsibilities

• Initiate cases and gather intelligence; field tactics.
• Manage case packaging and documentation in Case Management System.
• Build partnerships with law enforcement and field teams; training programs.

Skills

Analytical skills

Problem solving

Training

Communication

Collaboration

Education

Bachelor's degree

Tools

Case Management System

Video Surveillance Systems

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Organized Retail Crime (ORC) Investigators are responsible for the direction and support of ORC investigations. ORC Investigators work with various business partners and leverage all available investigative tools to eliminate and reduce company exposure to external theft. Key responsibilities include: analyzing information, determination of exception data to drive investigations, communication and coordination of information to field teams and other partners, management of the investigative process, coordination with law enforcement to ensure effective prosecution and restitution recovery, coordination with other AP teams to develop new exception data, management of remote CCTV viewing to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate theft exposure. ORC Investigators must manage multiple tasks and gain the support of partners to ensure a successful investigation process within their area of responsibility. ORC Investigators must be effective at training and coaching, as they will support the development of the investigative skill sets within their area of responsibility. ORC Investigators must have strong analytical and problem‑solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. ORC Investigators will report directly to the Corporate ORC Manager(s) of Asset Protection Investigations (API) and will work in a collaborative team environment with the entire API Team.

Major Tasks, Responsibilities & Key Accountabilities:

• 45% - Case initiation/Gathering intelligence/Field Tactics. Conducts various Field Tactics to determine the scope of an investigation and help bring to resolution. Deploys resources under the partnership of the Corporate ORC Manager(s). Utilize information from systems reports and databases to identify and communicate criminal activity impacting company assets. Gathers Intelligence internally and externally and presents to Law Enforcement for prosecution. Work with the AP Intelligence team to review all POS and Non-POS exception report data to identify potential ORC Theft/Fraud issues within the assigned regions.
• 35% - Case Management/Packaging and building cases. Updates Case Management System weekly. Develop detailed investigative plans to help bring cases to resolution at the appropriate scope and pace. Provides weekly updates to manager and AP Team within area of responsibility on case load and case management efforts. Thoroughly documents investigations and ensures proper video is retained for prosecution in the Case Management System.
• 20% - Networking and training with field teams, LE and retail. Represent THD during conferences and ORC meetings. Develop partnerships with SSC Leaders, Directors, Field Asset Protection partners to drive theft and fraud elimination. Maintain positive working relationships with AP Teams, Financial Institutions, Law Enforcement and peer Industry partners. Implementation of training and programs to prevent fraud and reduce potential loss.

Nature and Scope:

This position reports to Manager

This position has no Direct Reports

Environmental Job Requirements:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Must be able to travel throughout the assigned area and work a flexible schedule, including evenings, weekends, and other non-traditional hours, based on investigative needs. Typically requires overnight travel less than 30% of the time.