Organizational Change Management Consultant

Erie Insurance; Erie (Erie County); On-site; USD 110,000 - 160,000; Full time

Job summary

Erie Insurance seeks an Organizational Change Management Consultant to lead enterprise change initiatives, translating complex strategies into actionable plans and compelling communications. The role requires partnering with senior leaders and cross-functional teams to maximize adoption and minimize resistance through structured change programs.

Responsibilities include developing integrated change plans, stakeholder analysis, risk mitigation, and leveraging Prosci methodologies to mature the

Qualifications

• In-depth knowledge of change management principles and methodologies required.
• In-depth knowledge of strategic planning, organizational design, and strategic communication required.
• Familiarity with ERIE’s business processes and practices preferred.

Responsibilities

• Acts as a business liaison responsible for change management plans for enterprise programs/projects of the largest size and highest complexity.
• Partners with program/project sponsors in defining impacts, change strategy/scope, and success measures early in project planning.
• Creates fully integrated cross-functional change management plans identifying timing, audience, and success metrics.
• Designs stakeholder analyses and communications plans to support change initiatives across audiences.
• Leads initiatives to determine how new technologies can support process improvements and communicates ideas to employees, agents, and customers.
• Defines and measures success metrics; identifies risk and mitigation tactics.
• Collaborates with PMO to ensure alignment and enterprise-wide initiative success.
• Serves as primary resource for change management expertise; matures the discipline using Prosci methodology.
• Trains and develops less experienced staff and provides guidance to others.

Skills

Change management

Communications

Prosci methodology

CCMP

Education

Bachelor's degree

Associate degree

High school diploma

Job description

Organizational Change Management Consultant

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supports critical enterprise strategic initiatives of the largest size and highest complexity by developing and executing change management plans that enable projects to realize business results more quickly. Creates and implements key change management deliverables that maximize user adoption and minimize resistance. Assists projects of the largest size and highest complexity to discover opportunities for process improvements.

This role will support high-impact enterprise initiatives and help strengthen how communications and change management come together to support leaders and Employees through significant organizational change.

• Strong communications experience, including the ability to translate complex business strategies and organizational changes into clear, compelling narratives and communications, is strongly preferred.
• Experience serving as a trusted advisor to senior leaders on complex, high-visibility communications and organizational change is strongly preferred.
• Crisis and issues communications experience, including supporting leaders and developing communications in sensitive, fast-moving situations, is strongly preferred.

Duties and Responsibilities

• Acts as a business liaison responsible for change management plans for enterprise programs/projects of the largest size and highest complexity.
• Partners with program/project sponsors in defining program/project impacts, change management strategy and scope, and measures for change management success in the earliest phases of project planning.
• Creates and implements fully integrated cross-functional change management plans that identify the timing and sequencing of all targeted tactics, the impacted audience, and measures that will be used to evaluate success.
• Designs and delivers stakeholder analysis, and communications plan to facilitate the execution of change initiatives. Spearheads and maintains the design, development and implementation of robust change management communication and training plans aimed at supporting audiences along the change continuum from initial awareness through commitment.
• Leads critical strategic initiatives of the largest size and highest complexity focused on determining how new technologies and innovations can support reengineering business processes, and lead to more sustainable, repeatable and quantifiable business process improvements. Creates and manages message platforms to effectively communicate ideas to Employees, Agents and Customers.
• Defines and measures success metrics and monitors change progress. Identifies, analyzes and prepares risk mitigation tactics.
• Collaborates with the corporate program management office (PMO) to ensure that synergy and consistency exists to drive enterprise strategic initiative success.
• Serves as the primary resource for change management expertise for assigned key strategic initiatives of the organization.
• Matures the change management discipline across the enterprise using Prosci methodology.
• Trains and develops less experienced staff, including those new to role. Serves as a resource to other change management specialists providing guidance and feedback as required.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Customer Focus
• Ensures AccountabilityDecision Quality

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in a related field and six years' related experience; or
• Associate degree and eight years' related experience; or
• High school diploma and ten years' related experience required.

Additional Experience

• In-depth knowledge of change management principles and methodologies required.
• In-depth knowledge of strategic planning, organizational design, and strategic communication required.
• Familiarity with ERIE’s business processes and practices preferred.

Designations and/or Licenses

• Certifications in change management methodologies such as Prosci or Certified Change Mgmt Professional (CCMP) preferred.

Physical Requirements

• Climbing/accessing heights; Rarely
• Driving; Occasional (<20%)
• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Pushing/Pulling/moving objects, equipment with wheels; Rarely