Organizational Change Consultant

Fairygodboss; Cleveland (OH); On-site; USD 50,000 - 143,000; Full time

Job summary

PNC is seeking an Organizational Change Consultant to join the HR Strategy Delivery and Risk organization. Based in one of several supported locations, you will lead enterprise-scale change initiatives and ensure delivery on scope, schedule and quality.

You will partner with stakeholders across HR and business units to translate strategic decisions into people, process, and behavior changes, driving adoption and sustained value for the organization.

Qualifications

• Hands-on change management experience with end-to-end ownership.
• Led a change workstream or project and owned outcomes.
• Experience in complex, enterprise-impacting initiatives such as acquisitions, vendor transitions, or international expansion.

Responsibilities

• Determine change issues, deliverables, and manage resources.
• Develop change work, plans, schedules, and conduct project meetings.
• Lead the workstream-level change effort including readiness and adoption.
• Monitor progress, address resistance, and resolve stakeholder issues.
• Prepare RFPs and SLAs and manage client expectations.

Skills

Account Management

Client Counseling

Competitive Advantages

Deliverables Management

Design Thinking

Employee Relations

Organizational Culture Change

Results-Oriented

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Organizational Change Consultant within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh or Mechanicsburg PA; Cleveland, Akron or Columbus, OH; Downers Grove, IL; Atlanta, GA; Birmingham, AL.

The Organizational Change Consultant manages the planning, execution, and control of projects, delivering to approved deliverables, schedule, cost, and quality commitments. This role primarily supports HR Modernization - a multi-year, enterprise-wide effort to make HR simpler, smarter, and more connected - and takes on additional enterprise initiatives over time.

Key Responsibilities

• Determine change issues and required deliverables; define and manage resource needs, allocations, and availability.
• Develop change work, resource, and quality plans, schedules; conduct project meetings; own project tracking, analysis, and management.
• Lead the workstream-level change effort: stakeholder analysis, change impact assessment, readiness, and adoption - translating design decisions into people, process, and behavior impacts.
• Monitor progress and results delivery; identify resistance early, manage change saturation, and resolve project and stakeholder issues.

Required Experience

• Direct, hands-on change management experience - has personally owned and delivered change work end-to-end, not supported it from an adjacent function. Backgrounds centered primarily on communications, training delivery, or project coordination without change ownership are not a fit.
• Has led a change workstream or project and owned the outcomes.
• Complex, enterprise-impacting initiatives - acquisition/integration work, vendor and platform transitions (e.g., benefits portal / vendor management), competency-to-skills shifts, payroll/req ops/comp structure changes, and internation expansion.

Preferred

• Large-scale HR or enterprise transformation experience - a strong plus that does not substitute for direct change management leadership.
• A pragmatic, credible leader trusted by both leadership and impacted teams, who thinks program-wide and translates strategy into "what this means for me."

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages planning, execution and control of Organizational Change (Org Chg) projects. Provides products and services to clients per approved engagement deliverable, schedule, cost and quality commitments.
• Helps determine client's Org Chg issues and required deliverables. Defines and manages resource needs and allocations. Ensures availability of resources.
• Develops Org Chg work / resource / quality plans, schedules and budgets. Conducts project meetings. Responsible for project tracking, analysis and management.
• Participates in preparing RFPs and SLAs. Helps manage client's Org Chg expectations, satisfaction and adherence to contract agreement.
• Monitors Org Chg project progress and results delivery. Addresses and resolves project and client problems.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Account Management, Client Counseling, Competitive Advantages, Deliverables Management, Design Thinking, Employee Relations, Organizational Culture Change, Results-Oriented

Competencies

Accuracy and Attention to Detail, Consulting, Effective Communications, Managing Multiple Priorities, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, Project Management

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $50,000.00 - $143,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/11/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.