Organ Clinical Coordinator I (Medical Admin/Hybrid)

New England Donor Services; Waltham (MA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Fertility benefits

Flexible Spending Account

403(b) retirement plan

Tuition reimbursement

Employee Assistance Program (EAP)

Pet insurance

Paid time off

Job summary

New England Donor Services (NEDS) seeks an Organ Clinical Coordinator I to join our mission-driven team. This medical admin role blends on-site and remote work, coordinating donor suitability, organ recoveries, and transplant logistics.

You will answer referrals, liaise with transplant teams, and ensure smooth operations in a fast-paced setting. Ideal candidates hold a bachelor’s degree with 1 year of relevant experience or 3 years in a related field.

Qualifications

• Bachelor’s degree and one year of relevant experience; or 3 years relevant experience, or an equivalent combination of education and experience
• Working knowledge of medical terminology
• Experience multi-tasking in a fast-paced healthcare or medical setting
• Organizational skills and a strong attention to detail
• Ability to work 12 hour shifts
• Comfortable with managing conflict
• Must live within 60-90 minutes from Waltham, MA

Responsibilities

• Answering incoming referral calls, screening for donor suitability, and coordinating logistics of organ recoveries and placement for transplantation
• Serve as a hospital/transplant center point of contact for organ donation and transplantation
• Collaborate with transplant surgeons, transplant coordinators, and hospital staff to facilitate the transplant process
• Support life-saving and life-enhancing initiatives through efficient, accurate coordination

Job description

Organ Clinical Coordinator I (Medical Admin/Hybrid)

• Full-time


• Compensation: up to USD 31 - hourly

Join our award-winning team and be part of an organization recognized as theBoston Business Journal's #3 Best Places to Work in 2026 and theBoston Globe's Top 100 Women-Led Businesses in Massachusetts from 2018-2025!

Our mission to save and heal lives through organ and tissue donation unites our employees and inspires our work every day.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda.Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With nearly $150M in operating revenues, NEDS employs 410 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Join an exciting, dynamic, professional team whose mission it is to save and enhance lives. As anOrgan Clinical Coordinator(OCC)you will be part of a challenging, fast paced environment answering incoming referral calls, screening for donor suitability and coordinating the logistics of organ recoveries and placement for transplantation. At the end of each day, you will have the satisfaction of knowing that you contributed to life saving and life enhancing initiatives.

Overview:

NEDS is looking for energetic, hard-working, positive individuals to be a hospital’s and/or transplant center’s first point of contact for organ donation and transplantation. The OCC has regular contact with transplant surgeons and transplant coordinators as well as other key hospital staff members in facilitating the transplant process. The OCC is an exciting, unique, and pivotal role in the world of health care, offering the qualified individual a challenging work life with a primary focus on extending and saving lives through organ transplantation.

Successful candidates can includeER Tech,EMTs,Paramedics,Medical Assistants,LPNsas well as others withsome medical or health sciences experience.

Schedule:

12 hour shifts (3 per week) + 12 hour on-call shift (1 per week).

Shifts are typically 7am to 7pm or 7pm to 7am, with the possibility for a swing shift some - examples are 11:00am -11:00pm, 1:00pm -1:00am, 2:00pm- 2:00am. Will work overnights, holidays and weekends.

Ability to work one 12 hour shift remotely when workload allows fromahomeofficesetting.

Majority of shifts are onsite are at our New England Headquarters in Waltham, Massachusetts.

Schedule is subject to change and flexibility is a must.

Bachelor’s degree and one year of relevant experience; or 3 years relevant experience, or an equivalent combination of education and experience

• Working knowledge of medical terminology


• Experience multi-tasking in a fast-paced healthcare or medical setting


• Organizational skills and a strong attention to detail


• Ability to work 12 hour shifts


• Comfortable with managing conflict


• Must live within 60-90 minutes from Waltham, MA

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation.As an NEDS employee, our benefits include:

• Generouspaid time-off program


• Health, Dental, Vision, and Mental Health insurance coverage


• 2x Annual Salary Life Insurance


• Fertility Benefits


• Flex Spending Account Options


• 403(b) Retirement Plan with Organizational Contributions


• Tuition Reimbursement


• Employee Assistance Program (EAP)


• Pet Insurance


• Personal career and skill development opportunities

You can also participate inCorporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA),Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers