Organ Clinical Coordinator I (Hybrid Opportunity)

New England Donor Services; Waltham (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

Health, dental & vision insurance

Life insurance 2x annual salary

Fertility benefits

Flexible Spending Account

403(b) retirement plan

Tuition reimbursement

Employee assistance program

Pet insurance

Working Advantage discounts

Career development opportunities

Job summary

New England Donor Services (NEDS) is seeking an Organ Clinical Coordinator (OCC) to join our hospital-facing team in Massachusetts. You will be the first point of contact for organ donation and transplantation, answering referral calls, screening donor suitability, and coordinating logistics with transplant centers.

The role offers opportunities to work with transplant surgeons, coordinators, and hospital staff to save and heal lives, with shifts including 12-hour on-site work and occasional

Qualifications

• Bachelor’s degree and one year of relevant experience; or 3 years relevant experience, or an equivalent combination of education and experience
• Working knowledge of medical terminology
• Experience multitasking in a fast-paced healthcare or medical setting
• Excellent communication skills
• Organizational skills and a strong attention to detail
• Ability to work 12 hour shifts
• Comfortable with managing conflict
• Must live within 60-90 minutes from Waltham, MA

Responsibilities

• Answer incoming referral calls and screen donor suitability.
• Coordinate logistics of organ recoveries and placements for transplantation.
• Serve as a hospital/transplant center point of contact for organ donation and transplantation.
• Collaborate with transplant surgeons, coordinators, and hospital staff.
• Support life-saving and life-enhancing initiatives.

Skills

Medical terminology

Multitasking

Excellent communication

Organizational skills

12-hour shifts

Conflict management

Proximity to Waltham

Education

Bachelor’s degree

Healthcare experience

Job description

Company Description

Join our award-winning team and be part of an organization recognized as the Boston Business Journal's #3 Best Places to Work in 2026 and the Boston Globe's Top 100 Women-Led Businesses in Massachusetts from 2018-2025! Our mission to save and heal lives through organ and tissue donation unites our employees and inspires our work every day.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With nearly $150M in operating revenues, NEDS employs 399 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

Join an exciting, dynamic, professional team whose mission it is to save and enhance lives. As an Organ Clinical Coordinator (OCC) you will be part of a challenging, fast paced environment answering incoming referral calls, screening for donor suitability and coordinating the logistics of organ recoveries and placement for transplantation. At the end of each day, you will have the satisfaction of knowing that you contributed to life saving and life enhancing initiatives.

Overview

NEDS is looking for energetic, hard-working, positive individuals to be a hospital’s and/or transplant center’s first point of contact for organ donation and transplantation. The OCC has regular contact with transplant surgeons and transplant coordinators as well as other key hospital staff members in facilitating the transplant process. The OCC is an exciting, unique, and pivotal role in the world of health care, offering the qualified individual a challenging work life with a primary focus on extending and saving lives through organ transplantation.

Successful candidates can include ER Tech, EMTs, Paramedics, Medical Assistants, LPNs as well as others with some medical or health sciences experience.

Schedule

12 hour shifts (3 per week) + 12 hour on-call shift (1 per week).

Shifts are typically 7am to 7pm or 7pm to 7am, with the possibility for a swing shift some - examples are 11:00am -11:00pm, 1:00pm -1:00am, 2:00pm- 2:00am. Will work overnights, holidays and weekends.

Ability to work one 12 hour shift remotely when workload allows from a home office setting.

Majority of shifts are onsite at our New England Headquarters in Waltham, Massachusetts.

Remote opportunities are available once you have completed the orientation process (after several months).

Schedule is subject to change and flexibility is a must.

Qualifications

Bachelor’s degree and one year of relevant experience; or 3 years relevant experience, or an equivalent combination of education and experience

• Working knowledge of medical terminology
• Experience multi-tasking in a fast-paced healthcare or medical setting
• Excellent communication skills
• Organizational skills and a strong attention to detail
• Ability to work 12 hour shifts
• Comfortable with managing conflict
• Must live within 60-90 minutes from Waltham, MA

What You’ll Be a Part Of

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Inclusive Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Additional Information

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers