Order Specialist

Container Store; Atlanta (GA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Health insurance

Dental plan

Vision plan

401(k) retirement plan

Job summary

The Container Store in Atlanta is seeking an Order Specialist to handle daily order management, curbside pickup coordination, and local delivery needs while engaging with Walk-In customers in a fast-paced retail location.

You will work with store leadership to keep the stockroom neat, safe, and organized, ensuring orders are processed accurately and on time. Weekend availability and strong customer interaction are required to succeed.

Qualifications

• College degree preferred.
• 2-5 years inventory experience preferred.
• Strong computer skills.
• Enjoys engaging with people and connecting with customers.
• Focused attention to detail with organizational and prioritization skills.
• Proven communication and coaching skills.
• Minimum 10-15 hours a week required.
• Weekend availability required.
• Retail experience and adaptability to a fast-paced environment.

Responsibilities

• Pulls and prepares customer orders for pickup.
• Ensures daily evaluation of order quantities to meet curbside and local delivery demand.
• Executes daily tasks to ensure on-time completion of orders.
• Communicates with customers on order issues through resolution.
• Maintains an organized and safe stockroom to support selling efforts.
• Adheres to time expectations with accuracy and pace.
• Maintains Elfa product area in the stock room.
• Performs daily location audits on customer orders.
• Updates staging locations and Elfa pull sequence as needed.
• Reviews Product Not Arriving as Expected reports and acts timely.
• Identifies and helps develop an efficient order processing team.
• Understands sales goals and holds staff accountable.
• Leads the salesfloor and collaborates with managers.
• Actively engages with customers to solve organizational challenges.

Skills

People engagement

Communication skills

Coaching skills

Organizational skills

Attention to detail

Time management

Education

College degree preferred

2-5 years inventory experience

Job description

Overview

The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. This a part-time, customer facing, required to upsell and engage with Walk In customers in a fast-paced retail location.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Pulls and prepares customer orders for pickup


• Ensures that the quantity of customer orders are evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests


• Executes all daily tasks so that all orders are completed on time


• Communicates and follows up with customers on issues regarding their orders, all the way through resolution


• Manages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the store


• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail


• Maintains and down stocks the Elfa product area in the Stock room


• Performs daily locations audits on customers’ orders


• Executes changes to staging locations and Elfa Pull Sequence


• Reviews and takes timely action on the Product Not Arriving as Expected Report


• Identifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery


• Understands our sales goals and holds them self and the staff accountable for achieving those goals


• Leads the salesfloor and performs other tasks or duties in partnership with the Managers


• Actively engages with customers to solve their organizational challenges

We believe in taking care of our team.That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping youcontain your health,grow your career, andfind balance in your life.

Here's a peek at what you can expect:

• Rewarding payto recognize the value you bring to the team.


• Competitive health, dental, and vision plansto keep you and your loved ones well.


• 401(k) retirement savings planwith optional investment guidance and assistance offered through Fidelity.


• Unique \"1equals3\" websitefor easy access to your benefits information and company updates.


• We've got your back!Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits:Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).


• Family-focused support:Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.


• Work-life balance boosters:Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.


• Discounts galore:Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)).


• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.


• Thriving with diversity:Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all!We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

What You Bring To Us

• College degree preferred


• 2-5 years inventory experience preferred


• Strong computer skills


• Enjoys engaging with people and connecting with customers


• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure


• Proven communication and coaching skills


• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information


• Minimum 10-15 hours a week


• Weekend Availability required


• Understands retail is an ever-changing industry and requires flexibility in scheduling


• Must be at least 18 years of age

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employerand comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices