Order Resolution Specialist - Customer Care

Hoya; Lewisville (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Hoya is seeking a dedicated Customer Care specialist to support multiple labs from a centralized DVI edit queue. You will reach out to customers to gather missing information and fix unprocessed orders, ensuring timely processing across all labs.

Ideal candidates have a High School Diploma, familiarity with DVI, and solid written communication skills. The role emphasizes teamwork with CS and lab staff and may require overtime in peak periods.

Qualifications

• High school diploma required.
• Familiarity with DVI is important.
• Optical experience recommended.
• Ability to communicate effectively in writing.

Responsibilities

• Support customers across all Hoya labs as part of a centralized team.
• Identify issues with orders that couldn't be processed and correct them.
• Contact customers when input is needed to resolve issues.
• Suggest alternative solutions to release orders for processing.
• Coordinate with CS and lab staff to advance orders.

Skills

DVI knowledge

written communication

Team player

CS collaboration

Lab processes

Overtime willingness

Education

High School Diploma

Job description

Hoya is seeking a dedicated Customer Care specialist to support multiple labs from a centralized DVI edit queue. You will reach out to customers to gather missing information and fix unprocessed orders, ensuring timely processing across all labs.

Ideal candidates have a High School Diploma, familiarity with DVI, and solid written communication skills. The role emphasizes teamwork with CS and lab staff and may require overtime in peak periods.