Order Processing & Fulfillment Technician 503B (2nd shift)

Empower Pharmacy; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) matching

Wellness perks

IV therapy

Compounded medications

Job summary

Empower Pharmacy is seeking an Order Processing & Fulfillment Technician for the 2nd shift in Houston, TX. In a regulated 503A/503B environment, you will manage order entry, dispensing, verification, and packing with AI-assisted processes to ensure speed, accuracy, and compliance.

You will work with QA, inventory, and supply chain teams, leveraging ERP systems and AI tools to optimize fulfillment while maintaining cGMP standards and patient safety.

Qualifications

• Minimum 1 year experience in pharmacy operations, order fulfillment, or inventory management.
• High school diploma required; Associate’s degree or relevant certification preferred.
• Certified Pharmacy Technician (CPhT) certification strongly preferred.

Responsibilities

• Enter and process customer orders accurately in applicable systems.
• Pick, dispense, and fill pharmaceutical products according to procedures and standards.
• Perform verification steps for correct product, quantity, lot, expiration, labeling, and order info.
• Pack completed orders with proper handling and temperature controls.
• Monitor inventory levels using AI tools to prevent shortages and align resources.
• Collaborate with quality assurance and production to ensure specifications are met.

Skills

ERP software

Organizational skills

Communication skills

cGMP knowledge

AI tools

Education

High School Diploma

Associate’s degree or relevant certification

Tools

ERP software

Job description

Order Processing & Fulfillment Technician 503B (2nd shift)

Location: Houston, TX

Posted: August 07, 2026

Req# 6292

Pharmacy Operations

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

Position Summary:

In this critical role within Empower's hyper-growth, highly regulated 503A/503B environment, the Order Processing & Fulfillment Technician leverages AI to enhance speed, scale, quality, and decision‑making in pharmaceutical operations. By ensuring precision in order fulfillment and compliance with cGMP, this role directly impacts business success and patient outcomes. Ownership encompasses executing strategic workflows, aligning with Empower’s mission to expand affordable healthcare access. The position demands talent, exemplifying strategic thinking, execution rigor, and learning agility to thrive and lead in innovative, quality‑driven operations.

Responsibilities:

• Accurate Order Entry: Accurately enter, review, and process customer orders in applicable systems, ensuring all required order details are complete, accurate, and compliant with company procedures and regulatory expectations.
• Product Dispensing and Filling: Accurately pick, dispense, and fill pharmaceutical products according to approved procedures, order requirements, product specifications, and applicable regulatory standards.
• Verification Activities: Perform required verification steps to confirm the correct product, quantity, strength, batch or lot number, expiration date, labeling, and order information prior to release for fulfillment.
• Packing and Shipping Accuracy: Properly pack completed orders according to product requirements, shipping method, temperature controls, handling instructions, and company procedures to protect product quality and integrity during transit.
• Inventory Management: Monitor inventory levels using AI tools to predict needs and prevent shortages. Collaborate with supply chain teams to ensure seamless operations, reduce waste, and maintain uninterrupted fulfillment processes, while applying strategic decision‑making to align resources with demand.
• Quality Collaboration: Work closely with quality assurance and production teams to resolve discrepancies and ensure products meet established specifications. Employ AI analytics to enhance quality control measures, ensuring products align with Empower's standards of excellence and safety.

Regulatory Compliance

• Documentation: Maintain comprehensive records of order components, including batch/lot numbers, expiration dates, and quantities, to ensure full traceability and compliance with regulatory requirements. Utilize AI‑driven documentation systems to enhance data precision and regulatory adherence.
• Hygiene Protocols: Adhere to strict hygiene protocols, maintaining cleanliness and organization in the fulfillment area. Implement AI monitoring systems to uphold safety standards, preventing contamination and ensuring a safe, compliant working environment.
• Compliance Adherence: Stay updated with cGMP, GDP, and FDA regulations, applying AI‑enhanced learning tools to continually advance compliance knowledge. Ensure all processes and operations align with industry standards, enhancing Empower's reputation for excellence.
• Process Optimization: Utilize AI to identify opportunities for operational enhancements, driving continuous improvement in fulfillment processes. Lead initiatives that streamline workflows, reduce errors, and elevate operational performance in alignment with Empower’s strategic goals.
• Cross‑Functional Collaboration: Engage with cross‑functional teams to implement AI‑driven solutions that foster innovation and efficiency. Facilitate knowledge sharing and collaborative problem‑solving to enhance organizational capabilities and service delivery.
• Agility in Execution: Demonstrate flexibility and agility in adapting to changing priorities and demands. Employ AI insights to make informed decisions quickly, ensuring high‑quality execution and maintaining Empower's competitive edge in the market.

Knowledge and Skills:

• Proficiency in ERP software with AI integration capabilities.
• Strong organizational and communication skills, with the ability to adapt to dynamic environments.
• Understanding of cGMP, GDP, FDA regulations, and AI‑driven compliance tools.
• Capability to leverage AI for inventory management and process optimization.

Experience and Qualifications:

• Minimum of 1 year experience in pharmacy operations, order fulfillment, or inventory management.
• High school diploma required; Associate’s degree or relevant certification preferred.
• Experience in a regulated manufacturing environment is beneficial.
• Certified Pharmacy Technician (CPhT) certification is strongly preferred.
• Customer Focus: Builds trust through customer‑centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health, and Wellness:

We offer comprehensive benefits to support your health, well‑being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Voluntary Self‑Identification:

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Empower Pharmacy’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date