Order Processing & Customer Care Specialist – Diagnostics

Meridian Bioscience Inc.; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Meridian Bioscience is seeking a Customer Order Processor to ensure accurate, timely processing of customer orders and all required documentation.

You will handle inquiries on pricing, availability, proofs of delivery and shipping terms, while coordinating with Accounts Receivable and Sales Operations to resolve issues and maintain FIFO inventory practices.

Qualifications

• High School diploma or general education degree (GED) is required.
• Two–four years customer service experience required; Order processing/Data Entry experience preferred.
• Excellent interpersonal, organizational, written, and oral communication skills with strong customer service.
• Ability to read, understand and follow all company SOPs and guidelines.
• Must be a self-starter, detail oriented and organized.
• Must prioritize and balance workloads and meet tight deadlines in a fast-paced environment.
• Proficiency in MS Word; Infor XA/MAPICS experience a plus; data entry at 40 WPM.
• Excellent problem solving and troubleshooting skills.
• Able to work independently and with teams across departments.
• Equal opportunity employment considerations for USA applicants.

Responsibilities

• Provide excellent customer service by responding to inquiries and resolving issues promptly and effectively.
• Handle customer complaints and find appropriate solutions to ensure customer satisfaction.
• Process all customer orders via phone, fax, e-mail, voice mail and EDI through Meridian ERP System.
• Handle inquiries regarding pricing, product availability, complaints, proof of delivery, and shipping terms.
• Communicate with Accounts Receivable about orders with new account status or credit holds.
• Set up and process standing orders.
• Coordinate with Sales Ops and Field Sales on pricing or other issues.
• Process Customer Order Resolutions (CORs) involving customer complaints.
• Work with Materials Management to ensure FIFO inventory compliance.
• Attend departmental meetings as requested by management.
• Access and maintain customer databases and records for accounts.
• Other duties as assigned.

Skills

Customer Service

Data Entry

Order Processing

MS Word

Communication

Education

High School Diploma

Tools

Infor XA/MAPICS

Job description

About Meridian

Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.

About Meridian

Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.

Job Summary

Responsible for providing accurate, timely and courteous processing of customer orders and all functions and documentation required in completing this process.

Key Duties

Tasks/Duties/Responsibilities:

• Provide excellent customer service by responding to inquiries and resolving issues promptly and effectively.
• Handle customer complaints and find appropriate solutions to ensure customer satisfaction.
• Process all customer orders (direct and distribution) via phone, fax, e-mail, voice mail and EDI through the Meridian ERP System.
• Handle customer inquiries regarding pricing, product availability, complaints, proof of delivery, and shipping terms.
• Communicates when necessary with Accounts Receivable for orders involving new account status and credit hold status.
• Responsible for setting up and processing standing orders.
• Communicate, when necessary, with Sales Operations and/or Field Sales concerning pricing or other customer issues.
• Process Customer Order Resolutions (CORs) involving customer complaints.
• Work closely with Materials Management to ensure compliance with FIFO inventory guidelines.
• Attend departmental meetings as requested by management.
• Access, update and maintain customer computer database and record keeping systems for individual accounts.
• Other duties as assigned.
  
  
  

Qualifications

• High School diploma or general education degree (GED) is required.
• Two- four years customer service experience required Order processing/Data Entry experience preferred
• Excellent interpersonal, organizational, written, and oral communication skills along with excellent customer service skills.
• Ability to read, understand and follow all company Standard Operating Procedures (SOPs) and guidelines.
• Must be a self-starter, detail oriented and organized.
• Must be able to prioritize and balance workloads and meet strict critical deadlines and perform under pressure in a fast-paced environment.
• Computer proficiency at an intermediate level (MS Word) – Infor XA/MAPICS experience a plus. Data entry, minimum of 40 WPM
• Excellent problem solving and troubleshooting skills.
• Must be able to work independently as well as collaboratively in a team setting with peers and other departments in a cross functional setting.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. (USA Only)*