Order Manager

Eaton Corporation; Woodridge (IL); On-site; USD 69,000 - 101,000; Full time

Job summary

Eaton Corporation's Order Manager role in the United States focuses on providing internal and external sales support, managing orders from entry to delivery, and ensuring on-time shipments. You will collaborate across functions including sales, purchasing, and legal to resolve issues and improve processes, while maintaining a positive customer experience.

Spanish communication is a plus; SAP and Power BI experience are preferred.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 2 years of experience in customer support, or supply chain experience.
• Relocation is not available. Candidate must currently reside within a 50 mile radius of Raleigh, NC or Woodridge, IL to be considered.
• Eaton will not consider immigration sponsorship or support for this position.

Responsibilities

• Provide general order management including order entry, backlog management, and status/tracking of orders.
• Collaborate with sales, representatives, purchasing, credit, and legal to resolve order issues.
• Proactively communicate with customers about order verification, status, pricing and shipments.
• Coordinate with operations to verify lead times and schedule orders to meet delivery needs.
• Analyze reports to determine orders to release and manage backlog for forecast accuracy.
• Assist with Return Material Authorization, credit, and re-bill processes.

Skills

Customer communication

Cross-functional collaboration

Spanish communication

Education

Bachelor’s degree

Tools

SAP

Power BI

CRM tools

Job description

What you’ll do:

The Order Manager will be responsible for providing internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.

In this function you will:

• Provide general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
• Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
• Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Challenge cross functional processes for continued business improvement.
• Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
• Manage order backlog to ensure forecast accuracy for the business unit.
• Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes.

Qualifications:

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum of 2 years of experience in customer support, or supply chain experience
• Relocation is not available. Candidate must currently reside within a 50 mile radius of Raleigh, NC or Woodridge, IL to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred qualifications:

• Proficient with computer and software tools including SAP, Power BI and CRM tools.
• Previous experience in order management, logistics or supply chain
• Ability to communicate effectively in Spanish

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.