Order Manager

Schneider Electric Corp; Costa Mesa (CA); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Flexible work arrangements

Paid time off and holidays

Job summary

Schneider Electric is seeking a Services Order Manager (OM) in the United States to oversee end-to-end service projects, ensuring on-time delivery and customer satisfaction. You will act as the main customer contact, confirm requirements, and manage documentation and communications throughout the project lifecycle.

Responsibilities include prioritizing work, coordinating labor and materials, liaising with service staff and subcontractors, and tracking costs.

Qualifications

• Bachelor’s degree or applicable experience.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of basic accounting or financial principles and methods.
• Ability to review and understand electrical drawings and specifications.

Responsibilities

• Act as primary point of contact for customers for service projects.
• Initiate, plan, execute, and close customer interactions throughout the project.
• Confirm customer requirements including drawings, specs, scopes of work and site needs.
• Communicate schedule changes and delays with customers and internal teams.
• Schedule FSRs and manage labor/resources for each job.
• Coordinate with subcontractors and service territories to obtain manpower.
• Monitor project costs and escalate issues for approval as needed.
• Manage Work Orders from start to finish including close out.
• Participate in weekly operational meetings to discuss project issues, backlog, forecasting, WIP, and utilization.

Skills

Customer service

Project management

Communication skills

Detail-oriented

Team coordination

Problem solving

Electrical drawings knowledge

Salesforce

SAP

Microsoft Office

Education

Bachelor’s degree in a related field

Tools

Salesforce

SAP

Microsoft Office

Job description

What will you do?

The Services Order Manager (OM) manages the end to end customer experience as it relates to service projects to ensure on-time completion and the highest level of satisfaction.

This position will act as the primary point of contact for our customers and is responsible for initiating, planning, executing, controlling and ultimately closing customer interactions throughout the project. They are further responsible for confirming customer requirements – which typically includes drawings, specifications, scopes of work, all related project documentation and any special job site needs. The SOM will be responsible for any customer-facing communication and maintaining detailed tasks and notes in the Work Order.

Primary Responsibilities:

To perform this job successfully, you must be able to satisfactorily perform each of these duties:

• Proactively look for opportunities to improve processes and elevate issues that need to be reviewed; make suggestions for improvements in a positive, solution-oriented approach
• Elicit regular feedback from customers with the goal of maintaining solid relationships. Develop and maintain a fundamental knowledge and understanding of Schneider Electric products, processes and terminology to effectively communicate with customers regarding these aspects of our business.
• Assign work priorities, ensure job materials have been ordered, tracked and received. Ensure proper labor and resources are scheduled for each job
• Serve as the primary contact and liaison between service staff and internal and external customers and sub-contractors. Communicate schedule conflicts, delays, or changes with customer and appropriate service and sales staff
• Scheduling of the FSRs in an assigned territory, identify and assign Lead FSR as needed
• Scheduling Outside Labor – internal and external, proactively work with 3rd party companies and other Service Territories to obtain needed manpower and resources
• Work with PSM to insure FSR qualifications meet the requirements of the Service Territory
• Monitor job costs and escalates issues to PSM for work that does not appear to be valid or within approved cost guidelines
• Manage Work Orders from beginning to end of process including final order close out
• Be prepared and actively participate in weekly operational meetings with PSM and monthly reviews with OM leader to discuss:
  • project issues
  • status of backlog
  • forecasting
  • Work in Progress (WIP)
  • FSR utilization

What qualifications will make you successful for this role?

• Bachelor’s degree in a related field or applicable experience
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of basic accounting or financial principles and methods
• Ability to review and understand electrical drawings and specifications desired
• 5 years Electrical Power Distribution knowledge and experience desired
• Project management experience desired
• Professional experience in customer service
• Solution oriented - will offer solutions about how to best resolve issues or make adjustments in the process to improve
• Takes ownership proactively and maintains a positive approach, looks for ways to improve the team and business
• Some Technical knowledge is preferred
• Extremely effective in leveraging knowledge of those around them to effectively manage the end to end process with the customer
• Excellent customer service skills
• Team player who is adept at planning, organizing and detail-oriented
• Strong written and verbal communication skills
• Ability to gather and analyze data
• Ability to learn and work efficiently within multiple computer-based systems including Sales Force, SAP & the Microsoft Office Suite of products.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.