Order Management Specialist II

Carlisle; Lakeland (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life and AD&D Insurance

Leave & Disability Income Protection

Employee Assistance Program

Health care concierge service

401K Retirement Savings Plan with公司 匹配

Employee Stock Purchase Plan

Flexible Spending accounts

College Scholarships for Dependents

Tuition Reimbursement

Job summary

Carlisle Companies Incorporated is seeking an Order Management Specialist I to coordinate orders from placement to delivery and invoicing. You will resolve issues, communicate with customers, and collaborate with sales managers to ensure accurate lead times and pricing.

The role emphasizes building strong internal and external relationships, maintaining data integrity, and supporting continuous improvement across departments in a fast-paced environment.

Qualifications

• Associates or bachelor’s degree preferred.
• Minimum two years of CCM Order Management Specialist I experience.
• Strong written and verbal communication skills.
• Ability to handle orders from placement through delivery and invoicing.
• Knowledge of production scheduling processes.
• Able to assist OMS team members with core tasks.
• Teamwork: collaborate with internal and external contacts.

Responsibilities

• Handle requests for an assigned territory of customers, managing orders from placement through delivery and invoicing.
• Coordinate with inventory and production planning to source material for orders.
• Review open orders regularly and reschedule shipments when needed.
• Maintain contacts within Inventory, Shipping, Purchasing, AP, and Production and with external vendors.
• Build strong relationships with customers, representatives, and regional managers.
• Ensure customer master data and product information are up to date.
• Investigate invoicing issues, including third party vendor invoicing, with Finance via Work Cycle.
• Perform other duties as assigned.

Skills

Basic mathematics

Organizational and time management

Written and verbal communication

Production scheduling knowledge

Customer inquiries handling

Teamwork

Change management

Continuous improvement

Customer focus

Continuous learning

Drive for results

Education

Associates or Bachelor’s degree preferred

Job description

Company Description

Carlisle Companies Incorporated is a global leader in building products and solutions, serving commercial construction, industrial, and infrastructure markets through its Carlisle Construction Materials (CCM) and Carlisle Weatherproofing Technologies (CWT) segments. Driven by operational excellence and the Carlisle Operating System (COS), we focus on innovation, continuous improvement, and delivering high-quality solutions. Our people are at the center of our success, and we are committed to creating an environment where employees can grow, contribute, and make an impact.

Job Description

Job Summary

This position is the primary liaison between divisions of Carlisle Construction Materials and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout. The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

This individual is the primary person responsible for all claims and issue resolution for their territory of customers.

Duties and Responsibilities

Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.

Works with colleagues in inventory and production planning to source material for orders.

Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.

Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.

Creates a strong relationship with customers, representatives, and regional managers.

Creates a strong relationship with customers, representatives, and regional managers.

Ensures customer master data, account profile information, and customer product information is up to date.

Investigates and resolves invoicing issues to include third party vendor invoicing issues, as assigned by the finance team via Work Cycle.

Other duties as assignment.

Qualifications

Required Skills/Abilities/Knowledge:

Basic mathematics skills.

Organizational and time management skills.

Effective Written and verbal communication skills.

Knowledge of production scheduling processes.

Ability to answer various customer inquiries in an accurate manner.

Operationally proficient enough to be able to assist Order Management Specialist level I team members with core tasks.

Teamwork: Builds trust with others by encouraging open dialogue and collaboration. Seeks diverse perspectives to create stronger solutions.

Managing Change: Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions.

Continuous Improvement: Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role.

Customer Focus: Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer’s needs top of mind.

Continuous Learning: Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.

Drive for Results: Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy. Has a sense of ownership and personal accountability for actions taken.

Education and Experience:

Associates or bachelor’s degree preferred.

A minimum of two years of experience in the CCM Order Management Specialist I position.

Equipment Used:

Standard office equipment.

Working Conditions:

Occasional exposure to manufacturing areas.

Individual business hours may be 8 am – 5 pm, 7am-4pm, or 9am-6pm Monday through Friday depending on geographic territory served.

Travel Requirement:

Some travel is required for this position. Opportunities arise from 0-3 times yearly for travel. OMSs located at sites away from the team headquarters may be required to travel up to 10%.

Additional Information

BENEFITS AND PERKS

Our employees' well-being is crucial to Carlisle's success. Despite the nationwide increase in healthcare costs, Carlisle has maintained the same employee premiums for four consecutive years by absorbing the rising medical insurance expenses. Furthermore, you have the flexibility to tailor a benefits program that perfectly suits your needs.

Benefits offered

• Medical, Dental, and Vision insurance
• Life and Accidental Death & Dismemberment Insurance
• Leave & Disability Income Protection (FMLA, LOA, PPL, STD, LTD)
• Employee Assistance Program (EAP)
• Health Advocate – health care concierge service
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account)
• College Scholarships for Dependents
• Tuition Reimbursement

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