Order Management SME

Hewlett Packard Enterprise; Westford (MA); Hybrid; USD 69,000 - 114,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an Order Management SME to join our Hybrid team in Massachusetts. The role focuses on writing business requirements, coordinating across Pricing, Customer Service, Logistics, and Finance, and driving solutioning from design through testing and implementation.

Ideal candidates will have a Bachelor’s degree and 2–4 years of SAP experience, strong analytical skills, and excellent communication.

Qualifications

• Bachelor’s degree in Business Management or equivalent
• Typically, 2-4 years’ experience using SAP

Responsibilities

• Write business requirement documents and review functional system design documents and approved for implementation.
• Developed and work on solutioning requirements. Perform SIT and UAT testing, log defects. Work with IT to retest and close.
• Work with internal or external teams on cross functional projects such as Pricing, Customer Service, Logistics, Revenue, Finance, etc.
• Document processes, facilitate requirements gathering and design review sessions, develop test scripts.
• Support GlobalOM team for troubleshooting and resolving system issues as well as cross functional escalations.
• Backup for EDI SME global team, during development, testing, and implementation.
• Analyze large volumes of data related to Customer Master and Sales Orders throughout test cycles and deployment.
• Monitor and maintain JIRA stories or ServiceNow tickets for enhancements and projects to ensure resolution.

Skills

Analytical skills

Problem solving

Storytelling

Communication

Education

Bachelor's degree

Tools

SAP

Job description

Order Management SME

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Writebusiness requirement documents and review functional system design documents and approved for implementation.
• Developed and work on solutioning requirements. Perform SIT and UAT testing, log defects.Work with IT to retest and close.
• Work with internal or external teams on cross functional projects such as Pricing, Customer Service, Logistics, Revenue, Finance, etc.
• Document processes,facilitaterequirementsgathering and design review sessions, develop test scripts.
• SupportGlobalOM team for troubleshooting and resolving system issues as well as cross functional escalations.
• Backupfor EDI SME global team, during development, testing, and implementation.
• Analyze large volumes of data related to Customer Master and Sales Orders throughout test cycles and deployment.
• Monitor and maintain JIRA stories or ServiceNow tickets for enhancements and projects to ensure resolution.

Education and Experience Required:

• Bachelor’s degree in Business Management or equivalent
• Typically, 2-4 years’ experience using SAP

Knowledge and Skills:

• Ability to apply analytical, statistics and problem-solving skills.
• Understanding of business and order processing tools, systems and practices
• Strong written and verbal communication skills
• Ability to effectively communicate in storytelling and script writing

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#operations

Job:

Sales Operations

Job Level:

Intermediate

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 68,700 - 113,700 in Massachusetts // 68,700 - 125,500 in California // 55,500 - 125,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.