Order Management Representative 1 - Remote Kansas or Remote Missouri

Schlage Lock Company LLC; Kansas; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match

Paid time off and holidays

Job summary

Allegion plc is seeking an Order Management Representative I to handle time-sensitive orders and customer requests with a strong focus on service quality. This remote role supports customers via email and phone, coordinating with sales, operations, IT and finance to ensure on-time, accurate order processing across Missouri and Kansas.

The position offers flexible remote work with occasional on-site visits. Ideal candidates have 6+ months in customer service or order entry and strong proficiency

Qualifications

• 6+ months of customer service or order entry experience.
• HS Diploma or GED required; Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Proficiency in PC-based software (Outlook, Word, Excel) and basic web apps.

Responsibilities

• Manage service and support interactions with customers via calls, emails, and requests.
• Identify and complete basic order entry functions within quality and production metrics.
• Understand customer profiles and needs; tailor the support approach accordingly.
• Document service requests and troubleshoot return and warranty issues; escalate when needed.
• Gather data for measurement, analysis and reporting; meet service level agreements.

Skills

Customer service

Order entry

Communication

PC skills

CRM tools

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

ERP systems

Job description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Missouri Order Management Representative I – Remote Kansas or Remote Missouri

As an Order Management Representative, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

What You Will Do:

• Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests.
• Proficient in basic knowledge of product and features for assigned brands/product category and ability to identify and/or communicate basic work order management functions (i.e., indexing, First Review) product and features for Allegion brands.
• Identify and complete basic order entry functions within assigned quality and production metrics.
• Understand the basic profile of the customers, and their most common needs and expectations.
• Tailor the support approach to fit particular customers and/or situations within established guidelines.
• Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary.
• Gather and document service request information through the effective use of CRM tools.
• Utilize and manage all appropriate ERP business systems for assigned product bands.
• Process time sensitive orders and requests: receive, edit, and enter incoming customer purchase orders in an accurate and timely manner.
• Review, verify and make corrections as necessary to ensure accurate information and order specifications.
• Contact customers to resolve unclear order issues.
• Manage orders in the business system through the entire order cycle.
• Gather data for measurement, analysis and reporting.
• Meet all service level agreements as set by management.
• Additional duties as assigned by manager.

What You Need to Succeed:

• 6+ months years customer service or order entry experience
• HS Diploma or GED required; Bachelor’s degree preferred
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
• Ability to multi-task, prioritize, and manage time efficiently
• Ability to identify recurring customer issues across brands/products
• Ability to develop cross-functional, professional working relationships
• Candidate must live in Missouri or Kansas for this role

Why Work for Us?

Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Competitive Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Inclusive Workplace

At Allegion we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Company Values & Culture

We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.