Order Management Representative

GST, Inc; Cerritos (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST, Inc. in Cerritos, CA seeks an Order Management Representative to ensure accurate and timely order fulfillment. You will liaise with customers, suppliers, and internal teams to process orders, track status, and resolve inquiries in a fast-paced environment.

The ideal candidate has 2+ years in customer service or order management, with strong attention to detail and excellent communication skills. Proficiency in MS Office is a plus, and experience with quotes and data handling is beneficial.

Qualifications

• High school diploma or equivalent is required; higher education preferred.
• Minimum of two years in customer service, sales support, or order management.
• Experience with suppliers, distributors, or procurement is a plus.
• Experience preparing quotes and handling large data sets is beneficial.

Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders in GST systems and portals.
• Monitor quote logs and follow up on open order activities.
• Process RMAs and ensure timely resolution.
• Provide proactive order status updates to customers.
• Support RFQs and documentation for the sales team.
• Collaborate with internal departments, suppliers, and customers to resolve issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Skills

Customer service

Sales support

Order management

Data management

Attention to detail

Communication

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

MS Office Suite (Excel, Word, Outlook, PowerPoint)

Job description

Order Management Representative

Location: Cerritos, CA

Position Summary

The Order Management Representative plays a critical role in delivering an exceptional customer experience by ensuring accurate and timely execution of the order fulfillment process. This position serves as a key liaison between customers, suppliers, distributors, and internal teams to process orders, manage order status, resolve inquiries, and support sales operations. The ideal candidate is detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Essential Duties & Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of two (2) years of experience in customer service, sales support, order management, business operations, or a related field.
• Experience working with suppliers, distributors, procurement processes, or order fulfillment preferred.
• Experience preparing price quotes and managing large volumes of data is a plus.

Skills & Competencies

• Strong attention to detail with excellent organizational and follow-up skills.
• Ability to analyze information, think critically, and solve problems independently.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to responsiveness and professionalism.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong time-management skills and the ability to meet deadlines.
• Flexible and adaptable, able to quickly adjust to changing priorities.
• Ability to work both independently and collaboratively within a team environment.

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Golden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid-sized businesses, enterprises, government agencies, and educational institutions nationwide.

Since its founding in 1985, GST has built a strong reputation for innovation, reliability, and customer commitment. The company's continued growth is driven by its ability to deliver a comprehensive portfolio of industry-leading technology solutions, customized configurations, and exceptional customer service. Through strategic partnerships with top manufacturers and visionary technology providers, GST empowers organizations to achieve their business objectives with confidence and efficiency.

For more information, please visit www.gstinc.com