Order Management Associate

eositsolutions; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

EOS IT Solutions in Austin, TX is seeking an Order Management Associate to handle client orders from placement to shipment. You will generate vendor POs, verify details, monitor inbound shipments, and collaborate with project teams to address delays and keep schedules on track.

The role requires strong numeracy, analytical ability, and excellent communication. Proficiency with Microsoft Excel and experience using procurement software are essential.

Qualifications

• Experience in order management or related supply chain role.
• Understanding of buying and reselling hardware.
• Experience using procurement software.
• Strong numeracy and analytical skills.
• Excellent time management and attention to detail.

Responsibilities

• Generate vendor purchase orders accurately based on client orders.
• Monitor inbound shipments to ensure timely delivery.
• Collaborate with project teams to address delays.
• Prepare picking tickets for warehouse staff.
• Respond to client inquiries and provide order updates.

Skills

Procurement software

Excel

Analytical ability

Communication skills

Team collaboration

Tools

Cisco CCW

Sage X3

Jira

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Order Management Associate should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.

KEY RESPONSIBILITIES:

• Generate vendor purchase orders accurately and efficiently based on client orders.
• Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
• Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
• Collaborate with project teams to address any potential delays or issues in the shipment process.
• Generate picking tickets for warehouse staff based on project timelines.
• Create logistics tickets for outbound shipments to clients.
• Pay meticulous attention to details in all stages of order processing to minimize errors.
• Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
• Prioritize tasks based on urgency and importance to meet tight deadlines.
• Efficiently manage a high volume of orders while ensuring accuracy and quality.
• Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
• Troubleshoot and resolve issues promptly to maintain smooth order flow.
• Respond promptly to client inquiries and provide updates on order status.
• Stay informed about product pricing, discounts, and promotions from vendors.
• Identify opportunities to negotiate better terms with vendors and save costs.
• Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.

ESSENTIAL CRITERIA:

• Experience in an order management or similar role; with a firm knowledge of the supply chain process
• An understanding of the commercials involved in buying and reselling hardware
• Experience using procurement software
• Strong numeracy skills and analytical ability
• Basic to Intermediate Microsoft Excel Knowledge
• Excellent time management skills, with ability to manage workload and prioritize tasks
• Exceptional attention to detail and level of meticulousness
• Strong communication skills
• A proactive problem solver, who can think on their feet.
• Willingness to work as part of a team in a fast moving, growing global company

DESIRABLE CRITERIA:

• Experience of Audio Visual / Video Conferencing and networking environments
• Experience with Cisco CCW, Sage X3 and Jira a plus
• Can drive progress positively and effectively, keeping all stakeholders informed.
• Can maintain a high standard of work, even when working under pressure and handling multiple issues.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.