Order Fullfillment Associate Part Time

BJ's Wholesale Club; Chesapeake (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ's Memberships

Paid Time Off

Job summary

BJ's Wholesale Club is seeking an Omni Experience Ambassador to perform general warehouse activities, including picking merchandise, staging it, and supporting digital initiatives. You will use handheld scanners to verify counts and ensure accurate inventory movement, while upholding club standards and safety.

Ideal candidates bring experience in fast-paced environments, a customer-service mindset, and a collaborative attitude to help deliver a seamless member experience.

Qualifications

• Experience in fast-paced retail or warehouse environments.
• Ability to work with accuracy and speed to fulfill orders.

Responsibilities

• Process member purchases in a fast, courteous, and friendly manner using a handheld RF scanner.
• Pull merchandise from the pick list and move it from the sales floor to the staging area.
• Ensure inventory accuracy and communicate issues as needed.
• Maintain a neat, clean, and organized SFC area and assist with safety compliance.
• Support club policies, procedures, and daily operations to meet performance metrics.

Skills

Retail/warehouse experience

Customer service

Tools

Handheld scanner (RF)

Job description

A World-Class Team

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We're a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You'll Love Working at BJ's

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Daily Pay: Access your earned pay before payday, giving you more flexibility when you need it. (fee may apply.)
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*
• *Eligibility requirements vary by position.

Job Summary

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• We strive for flawless execution and hold ourselves accountable.
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to **escalate** any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean

Club Standards:

• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily
• Maintains a clean and organized environment, inside the OMNI Space Bin storage to organize members orders used based on gold standards
• Storage bins regularly cleaned and maintained based on safety standards

Know your Business:

• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business

Major Tasks, Responsibilities, and Key Accountabilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and