Order Entry Technician

Actalent; Saint Paul (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

Actalent is hiring an Order Entry Technician in Saint Paul, MN. This role focuses on accurate order entry from long-term care facilities and healthcare professionals, triaging communications, and maintaining patient profiles. Work is performed in a closed-door environment with a set schedule.

The position emphasizes data entry, customer service, and use of Frameworks and Frameworks ECM systems. Typical hours are Monday–Friday with a 1:30 p.m. to 10:00 p.m. shift and occasional weekend coverage.

Qualifications

• Minnesota-licensed pharmacy technician required.
• Minimum 6 months of pharmacy experience with SIG codes.
• Accurate data entry with strong attention to detail.
• Customer service experience handling calls.
• Ability to verify prescription and refill information.
• Capable of processing prescriptions using third-party insurance billing.
• Strong verbal communication with facilities, pharmacists, nurses, physicians and patients.
• Ability to triage calls, faxes, and electronic orders.
• Basic computer literacy and ability to learn pharmacy software.

Responsibilities

• Establish and maintain accurate patient profiles in pharmacy systems.
• Receive prescriptions and refill requests from facilities, pharmacists, nurses, and physicians.
• Process prescriptions using third-party insurance billing, verifying coverage and resolving basic issues.
• Handle incoming calls, directing them to appropriate team members.
• Triage incoming orders and route them for typing and processing.
• Enter prescription orders with attention to SIG codes and labels.
• Answer questions about medications and order status with referrals to a pharmacist when needed.
• Use Frameworks ECM to manage orders, profiles, and documentation.
• Collaborate with pharmacy team to ensure timely processing.

Skills

Pharmacy tech license (MN)

Pharmacy experience

SIG codes

Data entry

Customer service

Insurance billing

Verbal communication

Triage calls

Computer literacy

Tools

Frameworks ECM

Job description

Order Entry Technician Job Description

The Order Entry Technician plays a key role on the front line of the pharmacy by handling order entry and triage for all incoming prescriptions and communications. This position receives and processes drug orders from long-term care facilities and healthcare professionals, answers medication-related questions, and ensures accurate patient profiles and prescription information. The role relies heavily on data entry, customer service, and the use of Frameworks and Frameworks ECM systems in a closed-door, noncustomer-facing environment with a set schedule.

Responsibilities

• Establish and maintain accurate and up-to-date patient profiles in the pharmacy systems.
• Receive prescriptions and refill requests from long-term care facilities, pharmacists, nurses, and physicians, ensuring all information is complete and accurate.
• Process prescriptions using third-party insurance billing, verifying coverage and resolving basic billing issues as needed.
• Pick up incoming phone calls and direct them appropriately, serving as the first point of contact for the pharmacy.
• Handle all incoming phone calls, faxes, and electronic orders, triaging documents and orders to the appropriate team members for order typing and further processing.
• Take in drug orders via fax and other electronic formats, reviewing details for accuracy and completeness before entry.
• Enter prescription orders into the system with high attention to detail, including correct use of SIG codes and label information.
• Answer questions from facilities and patients regarding medications and general order status, referring callers to a pharmacist for clinical medication information when needed.
• Utilize Frameworks and Frameworks ECM to manage orders, patient profiles, and documentation efficiently.
• Support a consistent workflow in a repetitive but detail-oriented role, managing a variety of orders that require careful review and correct processing.
• Collaborate with other pharmacy team members to ensure timely and accurate handling of all incoming orders and communications.

Essential Skills

• Registered pharmacy technician with the State of Minnesota; national certification alone does not meet this requirement.
• Minimum of 6 months of pharmacy experience, with practical knowledge and familiarity with SIG codes to recognize and interpret prescription labels.
• Proficiency in data entry with strong accuracy and attention to detail.
• Customer service experience, including handling phone calls and assisting facilities and patients with questions.
• Ability to verify completeness and accuracy of prescription and refill request information.
• Capability to process prescriptions using third-party insurance billing systems.
• Effective verbal communication skills for interacting with long-term care facilities, pharmacists, nurses, physicians, and patients.
• Ability to triage incoming phone calls, faxes, and electronic orders and route them appropriately.
• Basic computer literacy and ability to learn and use pharmacy software systems.

Additional Skills & Qualifications

• Experience working as a pharmacy technician in a long-term care or closed-door pharmacy setting is beneficial.
• Familiarity with SIG codes and pharmacy terminology to support efficient order entry and label interpretation.
• Comfort working in a repetitive, process-driven role while maintaining focus and accuracy.
• Strong organizational skills to manage multiple incoming orders and communications simultaneously.
• Ability to work independently at an assigned desk while collaborating effectively with the broader pharmacy team.
• Interest in contributing to a growing pharmacy operation with opportunities to support process improvement and high-quality service.

Work Environment

This position operates in a closed-door, office-style pharmacy environment that is not customer-facing. The Order Entry Technician works at an individual desk, using computer systems including Frameworks and Frameworks ECM to manage patient profiles, orders, and documentation. The role is repetitive in nature, with a steady flow of varied orders that require time and attention to process correctly. The team is responsible for handling all incoming phone calls, faxes, and electronic orders, serving as the front line of the pharmacy.

The standard schedule is Monday through Friday from 1:30 p.m. to 10:00 p.m., with no regular weekend shifts, though there may be an occasional requirement to work approximately every fourth weekend depending on coverage needs. The environment emphasizes accuracy, consistency, and collaboration in a structured, predictable setting within a growing operation.

Job Type & Location

This is a Contract to Hire position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a fully onsite position in Saint Paul,MN.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Reasonable Accommodation

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.