Order Coordinator (OC) - Care Navigation (Per diem)

Montage Health; United States; On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Shift differential

Per diem schedule

Job summary

Montage Health is seeking an Order Coordinator to optimize patient flow by prioritizing and scheduling diagnostic, procedural, and therapeutic services across the system. Working within the Hub, you will collaborate with C3s, nursing, and service departments to minimize discharge delays and improve efficiency.

The role requires 2+ years in patient scheduling, strong communication, and the ability to manage multiple tests and priorities in a fast-paced acute care environment.

Qualifications

• Two or more years of patient scheduling experience required.
• Healthcare setting experience preferred, radiology or cardiology knowledge a plus.
• Strong communication and problem-solving abilities.

Responsibilities

• Centrally prioritizes inpatient service demand and schedules based on organizational need.
• Balances patient itineraries with service area orders and resource availability.
• Monitors daily work queues and adjusts priorities; escalates issues when needed.
• Assists with transport coordination for service areas; supports self-managed areas as needed.
• Collaborates with nursing for clear diagnostic service preparation and patient readiness.
• Manages itineraries for multi-service patients across all service areas.
• Tracks delays and rescheduling reasons to keep schedules accurate.

Skills

Interpersonal communication

Medical terminology

Critical thinking

Multitasking

Education

High School diploma or GED

Tools

Hub scheduling system

Job description

Job Description

The Order Coordinator (OC) is responsible for coordinating the prioritization and scheduling of diagnostic, procedural, and therapeutic services across the healthcare system. Operating within the centralized Hub, this role ensures efficient patient flow, timely service delivery, and reduced discharge delays by collaborating with Clinical Care Coordinators (C3s), nursing staff, and service departments.

Key Responsibilities

• Centrally prioritizes inpatient service demand, collaborating with Unit C3s as needed, for OC Managed Service Areas; ensures patients are scheduled based on organizational demand.
• Balances the patient’s Itinerary and clinical requirements with Service Area orders and availability of resources for OC Managed Service Areas.
• Supports Self-Managed Area with scheduling conflicts as needed.
• Proactively monitors and manages daily work queues for OC Managed Service Areas; adjusts service request priorities as needed and escalates issues as appropriate.
• Assists with managing transport requirements for OC Managed Service Areas.
• Supports Self-Managed Areas with transport as needed.
• Collaborates with nursing to ensure clarity and accountability for diagnostic service preparation.
• Assists with patient preparedness by communicating and monitoring pre-procedure requirements or preparation for OC Managed Service Areas.
• Manages itineraries for patients with multiple services across all service areas (OC Managed and Self-Managed) to create optimal patient itineraries.
• Assists service areas in keeping their schedules accurate throughout the day as needed (OC Managed and Self-Managed), capturing delay reasons when rescheduling or removing services from schedule.
• Collaborate daily with Unit Leadership, Nursing, Service Area Department Resources and Central Scheduling in addressing service event barriers to patient progression.
• Places pending orders on hold based on ongoing barriers to patient progression and communicates the holds appropriately.
• Review validity of orders in daily queue for OC Managed Service Areas.
• Identifies duplicates, incorrect, or orders that have potential to be scheduled outpatient and escalates accordingly.
• Works with other care coordination model resources to coordinate timely and safe outpatient services as appropriate.

Experience

Two or more years of patient scheduling experience required; multiple service area experience preferred. Strong preference given to experienced radiology or cardiology technologist/technician or candidate with strong clinical judgment skills and differential knowledge of diagnostic, procedural and therapeutic areas within the acute care setting.

Education

High School graduation or GED required with 2 or more years of healthcare related experience.

Special Training/ Skills

Excellent interpersonal skills to effectively communicate with all clinical and service departments. Able to effectively communicate and understand medical terminology accurately Proficiency with computer systems required for Hub and service areas. Ability to determine appropriate sequencing of multiple tests in various service areas. Ability to manage and prioritize multiple activities while working in a fast-paced environment. Must utilize critical thinking and creative problem-solving skills to address complex situations. Ability to use critical thinking and independent problem-solving skills to address complex situations

Equal Opportunity Employer #LI-ES

Assigned Work Hours

Per Diem (8-hr shifts) variable day shift, rotating weekends and holidays

Position Type

Per Diem Pay Range (based on years of applicable experience): $38.56 to $51.61

The hours employees work determine when a shift differential is paid. Hourly Evening Shift Differential: $2.44 Hourly Night Shift Differential: $3.65

Montage Health, a nonprofit company, is a collection — a montage — of entities designed to keep people healthy and connected. Preventive, restorative, palliative, and coordinated care. Many parts operating with a single, shared vision.