Order Clerk

Bass Pro Shops; Northern (KY); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Retail discounts

Restaurant discounts

Resort access

Medical Insurance

Health Savings Account (HSA)

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking an Order Clerk to receive and process incoming orders, inform customers of receipt, prices, shipping dates, and delays, and prepare contracts. The role emphasizes accuracy and attention to detail in a manufacturing plant setting.

The ideal candidate has at least one year in a clerical or customer-service role, with strong organizational skills, proficiency in Office Suite, and a collaborative mindset to work across production, sales, shipping and warehouse teams.

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent.
• Preferred Degree: Associate Degree in Communication.
• Years of experience: Minimum 1 year in a clerical or customer service setting.

Responsibilities

• Completes order forms.
• Prepares invoices, shipping documents, and contracts.
• Receives and responds to customer complaints.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Calculates and compiles order-related statistics and prepare reports for management.

Skills

Customer Service

Office Suite

Team Player

Education

High School Diploma

Associate Degree in Communication

Tools

AS400

Job description

POSITION SUMMARY

The Order Clerk receives and processes incoming orders for materials and merchandise, duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

ESSENTIAL FUNCTIONS

• Completes order forms.
• Prepares invoices, shipping documents, and contracts.
• Receives and responds to customer complaints.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Calculates and compiles order-related statistics and prepare reports for management.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Associate Degree in Communication
• Years of experience: Minimum 1 year in a clerical or customer service setting

KNOWLEDGE, SKILLS, AND ABILITY

• Superior Customer Service Skills
• Office Suite applications
• AS400 experience a plus
• Team player

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Regular computer work and sitting; Occasional walking and standing; Seldom to never lifting up to 50lbs

WORK ENVIRONMENT

Office environment within a manufacturing plant

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

White River Marine Group About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the‑best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”