Oracle Utilities CCS Billing Variance Triage Lead

Accenture; City of Albany (NY); On-site; USD 68,000 - 219,000; Full time

Job summary

Accenture’s Oracle practice is seeking a billing specialist with deep CC&B and CCS/C2M expertise to triage and resolve billing variances at scale. You will run structured daily triage cadences, translate root cause into defects, and present concise updates to program leadership.

You will analyze rate engine logic, NESB data, and AMI/interval processing, working with cross-functional teams to drive resolutions in a fast-paced environment.

Qualifications

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M with a deep focus on billing and rate engine logic.
• Minimum 5 years of experience using SQL to query Oracle Utilities data models and investigate billing calculation issues, integration discrepancies, or data quality defects.
• Minimum 3 years of experience in a billing triage, defect analysis, or test lead role on an Oracle Utilities implementation or upgrade project.
• Minimum 2 years of experience with JIRA or equivalent defect tracking tools and Power BI or equivalent reporting tools in a project delivery context.
• Minimum 1 year of experience with AMI/interval data processing or NESB billing logic in an Oracle Utilities environment.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Responsibilities

• Lead Tier 1 and Tier 2 billing variance analysis across bill comparison outputs between CC&B and CCS/C2M, using the Bill Compare Tool and supporting datasets.
• Own and manage the daily triage cadence for billing variances — reviewing outputs, assigning root cause categories, prioritizing defects, and driving resolution.
• Create structured defect records with clear root cause, impacted scenarios, and remediation recommendations for development and configuration teams.
• Use SQL to investigate variance root cause at the data level, including rate engine execution differences, interval data discrepancies, NESB logic, and AMI/interval data handling.
• Analyze billing variance patterns across NESB, rate schedules, AMI reads, and special billing scenarios to identify systemic configuration or code issues.
• Present variance trend summaries, defect aging reports, and open risk items to program leadership on a regular cadence.
• Collaborate with functional and technical teams across CCS billing, rate engine, MDM, and integration workstreams to resolve complex variance scenarios.
• Maintain and refine triage process documentation, defect categorization standards, and variance reporting dashboards (Power BI / JIRA).

Skills

Oracle CC&B

Oracle CCS / C2M

SQL querying

Billing triage

Communication skills

AMI data processing

NESB billing logic

Rate engine logic

Documentation & reporting

Education

Bachelor's degree or equivalent (minimum 12 years' work experience)

Tools

JIRA

Power BI

Job description

We Are

Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index).

We Are

Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index).

You Are

A billing specialist with deep Oracle CC&B and CCS/C2M expertise and the analytical rigor to systematically triage billing variances at scale during a CC&B-to-CCS migration. You are equally fluent in rate engine logic and SQL, and you know how to run a structured daily triage cadence that keeps a program moving. You combine technical depth with sharp communication skills — you can translate variance root cause into clear defect records and present crisp summaries to program leadership. You thrive in fast-paced testing environments where every discrepancy has a deadline.

The Work

• Lead Tier 1 and Tier 2 billing variance analysis across bill comparison outputs between CC&B and CCS/C2M, using the Bill Compare Tool and supporting datasets.
• Own and manage the daily triage cadence for billing variances — reviewing outputs, assigning root cause categories, prioritizing defects, and driving resolution.
• Create structured defect records with clear root cause, impacted scenarios, and remediation recommendations for development and configuration teams.
• Use SQL to investigate variance root cause at the data level, including rate engine execution differences, interval data discrepancies, NESB logic, and AMI/interval data handling.
• Analyze billing variance patterns across NESB, rate schedules, AMI reads, and special billing scenarios to identify systemic configuration or code issues.
• Present variance trend summaries, defect aging reports, and open risk items to program leadership on a regular cadence.
• Collaborate with functional and technical teams across CCS billing, rate engine, MDM, and integration workstreams to resolve complex variance scenarios.
• Maintain and refine triage process documentation, defect categorization standards, and variance reporting dashboards (Power BI / JIRA).

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M with a deep focus on billing and rate engine logic.
• Minimum 5 years of experience using SQL to query Oracle Utilities data models and investigate billing calculation issues, integration discrepancies, or data quality defects.
• Minimum 3 years of experience in a billing triage, defect analysis, or test lead role on an Oracle Utilities implementation or upgrade project.
• Minimum 2 years of experience with JIRA or equivalent defect tracking tools and Power BI or equivalent reporting tools in a project delivery context.
• Minimum 1 year of experience with AMI/interval data processing or NESB billing logic in an Oracle Utilities environment.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Bonus Points If

• Prior experience on a CC&B-to-CCS or CC&B-to-C2M migration project, particularly in a bill comparison or parallel testing role.
• Experience with Oracle CCS rate engine configuration and debugging.
• Familiarity with Azure Blob Storage, Azure Data Factory (ADF), or Azure SQL in the context of utility data pipelines.
• Oracle Utilities CCS or CC&B certification.

Pay Transparency Info for Job Postings: Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/20/2026.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Annual Salary Range

• California $73,800 to $218,800
• Colorado $73,800 to $189,000
• Connecticut $73,800 to $189,000
• District of Columbia $78,500 to $201,300
• Illinois $68,300 to $189,000
• Maine $62,800 to $161,000
• Maryland $73,800 to $189,000
• Massachusetts $73,800 to $201,300
• Minnesota $73,800 to $189,000
• New York $68,300 to $218,800
• New Jersey $78,500 to $218,800
• Ohio $68,300 to $175,000
• Virginia $68,300 to $201,300
• Washington $80,200 to $201,300

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