Oracle Payroll Lead-Senior Consultant

Deloitte France; Mechanicsburg (Cumberland County); On-site; USD 100,000 - 158,000; Full time

Job summary

Deloitte is seeking an experienced Oracle Payroll Lead - Senior Consultant in the United States. The role focuses on leading Tier 2/3 support for Oracle HCM Cloud Payroll, incident management, change management, and coordinating updates and integrations across the payroll ecosystem.

You will mentor analysts, collaborate with engagement managers, and drive improvements in processes and performance as part of a client-facing delivery model.

Qualifications

• 7+ years experience supporting Oracle HCM Cloud US Payroll in a production environment with incident/problem/change responsibilities.
• Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes.
• Experience leading a support team or acting as a functional lead in AMS or internal support model.

Responsibilities

• Lead Tier 2/3 application support for Oracle HCM Cloud Payroll, triage incidents, prioritize issues, and ensure SLA adherence.
• Drive problem management with root cause analysis and backlog management; develop knowledge base.
• Govern change management: configuration controls, approvals, release impact, regression testing, deployment readiness.
• Oversee Oracle monthly/quarterly updates, review release notes, plan testing and remediation.
• Manage functional configuration areas (processes, workflows, eligibility, security roles, data validations).
• Monitor and support integrations, including error handling and reconciliation across systems.

Skills

Oracle HCM Cloud

Payroll

Incident management

Problem management

Change management

Vendor management

Stakeholder management

Team leadership

Collaboration

Education

Bachelor's degree in IT or related field

Tools

HDL

Job description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Oracle Payroll Lead -Senior Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Benefits, Payroll ).* Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence* Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development.* Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, and deployment readiness.* Oversee Oracle Monthly and quarterly updates: review release notes, identify impacts, plan testing, and coordinate remediation. Manage functional configuration areas (e.g., business processes, workflows/approvals, eligibility rules, fast formulas where applicable, security roles, data validations). Payroll Year End Support Monitor and support integrations (inbound/outbound), including error handling and reconciliation (e.g., identity management, benefits carriers, payroll interfaces, ERP/finance, reporting/analytics), HDL, Reporting* Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and clear documentation.* Produce operational artifacts: runbooks, support playbooks, SOPs, monitoring dashboards, and control documentation.* Mentor and manage support analysts; define on-call/coverage models and ensure consistent support quality.* Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management* Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The TeamOur Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

QualificationsRequired

• 7+yrs experience supporting Oracle HCM Cloud US Payroll in a production environment with responsibility for incident/problem/change practices.

• Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes.

• Experience leading a support team or acting as a functional lead in an AMS (application managed services) or internal support model.

• Strong stakeholder management, communication, and escalation judgment.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serveThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 100,000 to $158,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.