Oracle Fusion ERP Excellence Leader — Operational Optimization

Taylor Corporation; Northern (KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health plans

Dental

Vision

Wellness programs

Life and disability coverage

401(k) plan with company match

Paid time off (PTO)

64 hours of annual holiday pay

Job summary

Taylor Corporation is seeking an experienced Oracle Fusion Operational Excellence Leader to oversee end-to-end production support, governance, and continuous improvement across Oracle Fusion Cloud ERP for Finance, Supply Chain, Manufacturing, and Procurement.

You will lead incident, problem, and change management, establish KPIs and scorecards, and manage onshore/offshore teams and vendor relationships to ensure system stability and optimization.

Qualifications

• 7+ years of ERP experience with at least 3–5 years in leadership.
• Deep functional knowledge of Oracle Fusion (SCM or Manufacturing focus preferred).
• Experience managing production support in a complex enterprise environment.
• Strong vendor and offshore team management experience.
• Demonstrated experience establishing operational KPIs and governance frameworks.
• Excellent executive communication skills.

Responsibilities

• Own end-to-end production support for Oracle Fusion Applications.
• Lead incident, problem, and change management processes.
• Establish and monitor SLAs, KPIs, and operational scorecards.
• Oversee ticket backlog management and prioritization.
• Ensure system stability during quarterly Oracle updates.
• Lead and develop onshore and offshore functional analysts.
• Drive performance management, knowledge growth, and cross-training.
• Manage third‑party partners and Oracle Support relationships.
• Conduct independence and capability assessments across team members.
• Promote automation and continuous improvement within support operations.
• Identify and prioritize enhancement opportunities aligned to business strategy.
• Drive automation of manual processes and reporting where feasible.
• Facilitate root cause analysis to reduce recurring incidents.
• Develop executive‑level dashboards tracking: Incident trends Ticket volumes SLA adherence Automation progress Enhancement pipeline.
• Provide leadership updates on system health and risk posture.

Skills

ERP leadership

Oracle Fusion

Incident management

Change management

Vendor management

Executive communication

KPIs governance

Automation

Team leadership

Tools

Oracle Fusion tools

Automation tools

Job description

Taylor Corporation is seeking an experienced Oracle Fusion Operational Excellence Leader to oversee end-to-end production support, governance, and continuous improvement across Oracle Fusion Cloud ERP for Finance, Supply Chain, Manufacturing, and Procurement.

You will lead incident, problem, and change management, establish KPIs and scorecards, and manage onshore/offshore teams and vendor relationships to ensure system stability and optimization.