Oracle BRM Support Engineer

Tech Cratic; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm is seeking an Oracle BRM Support Engineer to join its Dallas office. The successful candidate will be responsible for providing 24×7 support for the Oracle Billing and Revenue Management system, ensuring high availability and security. Ideal candidates will have over 5 years of experience in system support, exceptional troubleshooting skills, and a collaborative mindset, especially with offshore teams.

Qualifications

• 5+ years of experience in Oracle BRM support.
• Proven troubleshooting and problem-solving abilities.
• Strong incident management skills in a 24×7 environment.

Responsibilities

• Continuously monitor the BRM system, addressing issues to minimize downtime.
• Perform system maintenance, including patching, upgrades, and performance tuning.
• Document incidents, resolutions, and procedures for knowledge sharing.

Skills

Oracle Billing and Revenue Management (BRM)

Troubleshooting

Problem-solving

Performance optimization

Incident management

User support

Data integrity

Communication

Collaboration

Education

Bachelor’s degree in Computer Science

Job description

Technology has revolutionized how we approach job hunting, and this book streamlines the process into a fast, efficient system that works. Instead of relying on outdated advice, The 2-Hour Job Search focuses on strategies that deliver real results in less time.

Job title:

Oracle BRM Support Engineer

Company:

DataFielder Inc

Job description:

DataFielder Inc. is currently recruiting for multiple Oracle BRM Support Engineers on a Contract basis. This position can be based onsite in either Miami, FL or Dallas, TX.

Summary:

We are seeking an Oracle BRM Support Engineer with expertise in Oracle Billing and Revenue Management (BRM) to contribute to a team providing comprehensive 24×7 support. The role requires hands-on technical skills for monitoring, troubleshooting, and optimizing the BRM system, with a focus on maintaining high availability, data integrity, and compliance. Effective communication and collaborative teamwork are essential, particularly with our offshore support team.

Responsibilities:

1. Continuously monitor the BRM system, promptly addressing issues to minimize downtime
2. Respond to and resolve incidents and service requests, ensuring adherence to service levels
3. Perform system maintenance, including patching, upgrades, and performance tuning
4. Diagnose and resolve technical issues, coordinating with IT teams and vendors as needed
5. Ensure data integrity and security, implementing measures against data breaches and losses
6. Document incidents, resolutions, configurations, and procedures for knowledge sharing
7. Provide user support and conduct training on BRM system functionalities
8. Monitor system performance and optimize for increased reliability and efficiency
9. Collaborate with cross-functional and offshore teams to implement new features and enhancements

Required Skills:

• 5+ years of experience in Oracle Billing and Revenue Management (BRM) support
• Proven troubleshooting, problem-solving, and performance optimization abilities
• Strong incident management and user support skills within a 24×7 environment
• Familiarity with data integrity, security practices, and compliance requirements
• Effective communication and collaboration skills, including experience with offshore teams
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred