OR/Sterile Processing Technician - NYC/Queens

Surgical Solutions; Hempfield Township (Westmoreland County); On-site; USD 42,000 - 52,000; Full time

Job summary

Surgical Solutions is a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments. We’re driven by a mission to improve lives and outcomes, and we value passion, purpose, and teamwork in a supportive, innovative culture.

We’re seeking candidates for Operating Room Support to ensure readiness, efficiency, and excellent service across pre-, intra-, and post-operative activities including equipment setup, instrument

Qualifications

• High school diploma or GED required.
• CRCST preferred; must obtain within 120 days of hire.
• 2–5 years of face-to-face customer service experience required.
• COVID-19 vaccination is required.
• Availability for 24/7 hospital coverage, including rotational shifts.

Responsibilities

• Perform pre-operative setup and confirm all video and surgical equipment is functional.
• Provide intra-operative support and assist OR staff as requested.
• Manage post-operative turnover: collect and inventory instruments for cleaning and sterilization.
• Maintain instrument and laparoscopic equipment decontamination and readiness.
• Foster professional relationships with OR staff and ensure timely, high-quality service.

Skills

On-site reliability

Calm under pressure

Team player

Strong communication

Customer service

Adaptability

Safety compliance

Education

High school diploma or GED

Tools

ADP

Outlook

Concur

Slack

SCMP

Job description

Be Part of a Team That Truly Makes a Difference

At Surgical Solutions, a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments, we’re driven by a simple but powerful mission: to improve the lives of the patients and healthcare teams we serve. Joining us means more than just a job — it’s about being part of a supportive, innovative culture where your work matters. Here, you’ll grow, collaborate, and help create better outcomes every day. If you’re looking for a place that values your passion and purpose, Surgical Solutions is ready for you.

Duties & Responsibilities

Operating Room Support

• Set a high standard of performance for staff and peers.
• Understand surgical procedures and anticipate the needs of staff and surgeons to ensure exceptional service.
• Pre-Operative Setup:
• Confirm all video and surgical equipment is fully functional.
• Arrange monitors and equipment according to surgeon preferences.
• Intra-Operative Support:
• Verify proper connection and operation of all necessary equipment.
• Address supply needs promptly and assist OR staff as requested.
• Post-Operative Turnover:
• Collect and inventory instruments and equipment for cleaning and sterilization.

Instrument and Equipment Management

• Maintain strict standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Ensure no instruments remain at shift end.
• Manage laparoscopic equipment, including routine maintenance and coordinating repairs.
• Keep surgeon preference cards current and accurate.

Professional Conduct and Availability

• Provide consistent, high-quality service while fostering professional relationships with OR staff.
• Demonstrate punctuality and flexibility; available for on‑call and rotational shifts including weekdays, weekends, and holidays.

Technology Utilization

• Learn and effectively utilize all required technologies per company policy.
• Use company devices to access systems such as ADP, Outlook, Concur, Slack, and SCMP as needed.

Other Responsibilities

• Support team and hospital operations by performing additional duties as assigned.
• Manage company property responsibly; loss or damage may result in repayment.

Skills & Abilities

• Reliable with consistent on-site attendance; able to work any day Sunday–Saturday including 24/7 rotational coverage.
• Capable of working under high-stress conditions and making critical decisions in emergencies.
• Build positive relationships with clients and colleagues while maintaining professionalism.
• Thrive both independently and as a team player with respect and consideration for others.
• Adapt quickly to a fast-paced hospital environment involving exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.

Physical Demands

• Perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
• Stand for extended periods and lift or carry items weighing up to 50 pounds (or more with assistance).
• Meet vision and hearing requirements, including color recognition, essential for job duties.
• Wear personal protective equipment (PPE) such as gloves, gowns, and eye protection as required.

Qualifications

Education

• High school diploma or GED required.

Certifications

• Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician preferred.
• CRCST must be obtained within 120 days of hire (some accounts may require this upon hire).

Experience

• Preferred: One year of OR and/or Sterile Processing Department (SPD) experience.
• Required: 2–5 years of face-to-face customer service experience.

Additional Requirements

• Strong communication skills with the ability to anticipate and respond quickly and accurately.
• Availability for 24/7 hospital coverage, including rotational shifts on weekdays, weekends, and holidays.
• COVID-19 vaccination is required for this position.