Optometry Medical Assistant/Patient Services Representative

North Olympic Healthcare Network; Port Angeles (WA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401k contribution

HRA contribution

Paid Time Off (PTO)

Job summary

North Olympic Healthcare Network is seeking an Optometry Medical Assistant/Patient Services Representative for the Eastside Health Center in Port Angeles, WA. The role combines patient intake, preliminary testing, and administrative tasks to ensure smooth clinic operations and a welcoming environment.

You will perform vision-related tests, handle patient questions, and support the clinic team while maintaining HIPAA compliance and high-quality patient experiences.

Qualifications

• Education: High School Graduate or GED Equivalent.
• Experience: Customer service/medical service a plus.
• Ability to multitask and work in a fast-paced clinic.

Responsibilities

• Answer phone calls and register new patients.
• Verify patient data/insurance in EHR.
• Assist with patient intake and prepare for eye exams.
• Support optometrists during procedures and follow-up care.
• Maintain cleanliness and organization of exam rooms.

Skills

Customer service

Attention to detail

Organizational skills

Bi-lingual (plus)

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Job Details: Job Location: Eastside Health Center - PORT ANGELES, WA 98362, Position Type: Full Time, Salary Range: $21.85 - $25.16 Hourly, Job Title: Optometry Medical Assistant/Patient Services Representative

Department: Vision

Reports To: Clinic Operations Manager

FLSA Status: Non-Exempt

Summary

Perform day-to-day functions of the clinics Eyecare department. Assisting with patient intake, preliminary testing and administrative tasks to ensure smooth clinic operations, a welcoming environment and excellent patient experiences while exemplifying a patient-centered service demeanor.

PRIMARY ACCOUNTABILITIES

• Answers phone calls
• Registers new patients
• Verifies patient data/insurance information in Electronic Health Record (EHR) and update when needed
• Acts as a liaison between patients and Optometrist(s) to assure patient continuity of care
• Assists patients with questions and helps direct them to the proper clinic resources
• Greets and checks in all patients and visitors.
• Collects payment for services (i.e.) copays
• Monitors patient wait times and notifies patients of delays
• Prepare patients for eye exams and procedures
• Performs threshold visual field exams, OCT scans and Retinal Photographs
• Record patient medical histories and update electronic health records (EHR)
• Perform preliminary vision tests (e.g., visual acuity, tonometry, autorefraction)
• Assist with contact lens fittings and patient education
• Maintain cleanliness and organization of exam rooms and equipment
• Schedule appointments (initial and follow up) and manage patient flow
• Support optometrists during procedures and follow-up care
• Ensure compliance with HIPAA and clinic protocols
• Assist Pediatric Medicaid patients in selecting frames
• Order and dispense eyewear to Pediatric Medicaid patients
• Perform adjustments and minor repairs to eyewear for Pediatric Medicaid patients

Operational Excellence

• Uses professional skills to the best of their ability
• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology
• Adhere to all NOHN policies and procedures
• Other duties as assigned

Relationship Management

• Works collaboratively with all staff, providers and leadership
• Engages others as part of a team-oriented philosophy

Qualifications

Education:High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.

Experience and Skills

• Ability to perform routine assignments independently
• Possess basic computer skill and knowledge
• Demonstrate attention to detail and organizational skill
• Ability to multi-task
• Uphold the mission, values, and principles of the organization
• Create and maintain a positive, team-based culture

Language

Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus.

Attendance

Regular attendance and punctuality are expected and required.

Physical Demands

• Must be able to walk intermittently for 8 hours.
• Some standing, sitting, bending, occasional lifting.
• Use hands and fingers to continually manipulate a keyboard.
• Must be able to verbally communicate and hear.
• Viewing the computer for 8 hours.

Work Environment

Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.

Benefits

• Medical
• Vision
• and Dental coverage
• 4% 401k Contribution
• $50 a month HRA contribution to be used towards qualifying medical expenses
• Paid Time Off (PTO) plus paid holidays.

Equal Opportunity Employer

North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry,ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.