Optometry Clinic Lead

LensCrafters; Milwaukee (WI); On-site; USD 55,000 - 90,000; Full time

Job summary

LensCrafters is looking for an experienced store leader to uphold the LensCrafters Experience. You will partner with the Managing Doctor to deliver high-quality optometric care and drive store KPIs through efficient patient flow and service excellence.

The role requires 3+ years in customer service with leadership experience, strong communication, and a passion for eyewear and patient care. Join a team dedicated to quality care and exceptional customer experiences in a retail environment.

Qualifications

• Minimum of 3 years of experience in a customer-facing role.
• Experience leading a team or shift within a retail/eye-care setting preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver LensCrafters Experience by partnering with the OD to ensure quality patient care.
• Drive key store KPIs by optimizing patient flow and appointment management.
• Attract and retain patients; greet and assist with a warm, helpful attitude.
• Coach staff on assessment quality, product knowledge and service standards.
• Ensure store is clean, organized and compliant with policies.

Skills

Customer service

Leadership

Sales

Communication

Problem solving

Time management

Job description

LensCrafters is looking for an experienced store leader to uphold the LensCrafters Experience. You will partner with the Managing Doctor to deliver high-quality optometric care and drive store KPIs through efficient patient flow and service excellence.

The role requires 3+ years in customer service with leadership experience, strong communication, and a passion for eyewear and patient care. Join a team dedicated to quality care and exceptional customer experiences in a retail environment.